Supv Infrastructure Operations

Dominion Energy • Richmond, VA

79d

About The Position

Dominion Energy is looking to fill a new supervisor position over two operational teams inside Dominion Energy's IT Telecom Department. These teams are responsible for the commissioning, provisioning and troubleshooting Dominion Energy's internal MPLS Transport Network and the lifecycle management and billing of third-party telecom leased services. This position is in Richmond, VA.

Requirements

• 5+ years of demonstrated experience leading people in lead project management roles and/or direct supervision with highly technical skills.
• Innovative thinker who can review current processes and drive change to improve efficiency and use of automation.
• Able to prioritize project workloads to meet business needs and timeline.
• Able to create, track and manage operational and capital budget, preferred.
• Must have prior experience operating an MPLS, DWDM and MW transport network. Nokia experience preferred.
• Working knowledge of Nokia Service Portal, Ciena MSP and SolarWinds is a plus.
• Must have technical knowledge of telco leased lines services - MPLS, Ethernet, SD-WAN, wavelength services, SIP trunks and toll free.
• Ability to negotiate telecom lease contracts and service level agreements.
• Able to pull diverse teams together to work as one while acknowledging individual and team successes.
• Demonstrated strategic leadership and business acumen.
• Ability to make critical decisions independently and under pressure.
• Computer knowledge and skills in Microsoft Office, engineering programs (such as: GIS, AutoCAD, SAP, Circuit Vision, etc.).
• Excellent analytical and problem-solving skills.
• Effective oral and written communication skills.

Nice To Haves

• Bachelor's degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education: Information Systems, Information Technology.
• Other disciplines may be substituted for the preferred discipline(s).

Responsibilities

• Direct daily operations of the teams, assign and follow up on tasks, monitor performance, and support skill development.
• Manage the execution of transport network nodal changes, including migrations, upgrades, and reconfigurations, with minimal service impact.
• Supervise the provisioning of MPLS, DWDM and legacy TDM circuits and services, ensuring timely and accurate deployment aligned with architectural and cyber security standards.
• Manage quoting, ordering and commissioning of telecom services, validating performance and readiness before handing off to internal customers.
• Lead L2/L3 technical support resolution of complex network issues, provide advanced troubleshooting, and coordinate with engineering and vendor teams.
• Oversee scheduling and deployment of patches on the transport infrastructure to maintain security, performance, and compliance.
• Maintain accurate records in Tangoe and Circuit Vision, improve operational workflows, and ensure adherence to internal standards and regulatory requirements.
• Oversee the operations, patching and support of the monitoring tools utilized by NOC and IT Engineering personnel.
• Develop and track metrics and tasks to update upper management during weekly staff meetings.
• Available for supporting the teams on after hours and weekends break/fixes as well as for storm recovery activity.
• Oversee leased line vendor account management and quarterly business reviews of strategic telecom service providers.
• Perform technical assessment gaps of staff and develop resolution options.

Benefits

• Health benefits with coverage for families and domestic partners.
• Vacation.
• Retirement plans.
• Paid holidays.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Utilities
• Education Level: Bachelor's degree