Supv, Field Service

WOW! Internet, Cable & Phone•Augusta, GA

10d

About The Position

Summary: Supervise installation and repair (service) technicians to provide accurate and timely installation and service of broadband products to subscribers such that the Company’s quality and customer service standards are maintained. Duties and Responsibilities: Essential duties and responsibilities include but are not limited to those listed below: Supervises installation/repair Field Service Technicians to ensure compliance with company guidelines regarding all key performance indicators (KPI’s) including quality, customer service, safety, work-order completion and closeout, and productivity requirements Assists in the training and development of technicians and keeps abreast of the most current technology in the broadband industry Schedules technicians so that coverage is at a maximum during peak hours to maintain prompt service Assure that any errors in installation or service are promptly resolved Maintains accurate time and attendance reporting Assists in developing, recommending and administering technical operations policies and procedures and maintains regular quality audits for compliance Ability to effectively communicate with customers, management, employees and installation and service partners (contractors). Assists in the development and management of the department’s operating budget in accordance with corporate guidelines. Assists in the interview/hiring process, coaching, counseling and ongoing review process for technician positions and administers discipline consistent with corporate polices. Works with managers, supervisors and employees to promote a positive attitude and good employee morale. Maintains a professional appearance and appropriate behavior at all times. Maintains good attendance. All other duties as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -Education: High school diploma or GED required -Experience/Skills Needed: Three to four years of experience and related associates degree, or equivalent combination of experience, training, and education Supervisory or management experience preferred -Computer Skills: Proficient with Google Suite and utilizing web based applications -Physical Demands/Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work while standing most of the time Ability to walk or work over all types of terrain, in all types of weather Ability to carry tools and equipment including gaffs, ladders, tool belts Ability to work in tight spaces while bending, twisting and reaching Ability to climb poles using gaffs hooks and climbing belts Ability to carry, climb and operate extension ladder (approx. 28’ & 75lbs) Ability to differentiate between different sizes and colors of wires Ability to perform work in elevated places (i.e., roofs and utility poles) Ability to use drills, hammers, wrenches, screwdrivers and other hand tools Ability to work with small components Ability to use close vision, peripheral vision and adjust focus Ability to work in poorly vented areas such as attics, in extreme temperatures Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp Ability to lift up to 90 pounds Physically able to operate computer equipment and test equipment Ability to work in environments that may have dust, dirt, noise, insects and cleaning solutions Ability to work safely near power lines and electrical equipment Ability to drive Company vehicles in a safe manner Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Religion/Gender Identity employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran To set up Job Alerts please create an account or sign into an existing account by clicking on sign-in at the top right of this page. WOW! is one of the nation's largest Internet, cable, and phone providers. While we've grown a lot since we started, in the last 20 years we haven't forgotten our roots. WOW! has a deep, rich heritage of delivering the best experiences to our customers and we've worked hard to keep it that way. WOW!ing our customers is in our DNA. We are committed to putting our customers and team members first. So what does that mean for the people who come to work with us? It means you can make a difference while you grow your career at WOW!. When you join WOW!, you're joining a team that strives to delight our customers in everything we do; that goes the extra mile for those we serve. We're for being different - in a good way. Whether it's through showing respect, making things easy, or providing pleasant surprises, we're for building a culture that WOW! employees and customers truly love. We'd love for you to be a part of our team. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please e-mail [email protected]

Requirements

High school diploma or GED required
Three to four years of experience and related associates degree, or equivalent combination of experience, training, and education
Proficient with Google Suite and utilizing web based applications
Ability to work while standing most of the time
Ability to walk or work over all types of terrain, in all types of weather
Ability to carry tools and equipment including gaffs, ladders, tool belts
Ability to work in tight spaces while bending, twisting and reaching
Ability to climb poles using gaffs hooks and climbing belts
Ability to carry, climb and operate extension ladder (approx. 28’ & 75lbs)
Ability to differentiate between different sizes and colors of wires
Ability to perform work in elevated places (i.e., roofs and utility poles)
Ability to use drills, hammers, wrenches, screwdrivers and other hand tools
Ability to work with small components
Ability to use close vision, peripheral vision and adjust focus
Ability to work in poorly vented areas such as attics, in extreme temperatures
Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
Ability to lift up to 90 pounds
Physically able to operate computer equipment and test equipment
Ability to work in environments that may have dust, dirt, noise, insects and cleaning solutions
Ability to work safely near power lines and electrical equipment
Ability to drive Company vehicles in a safe manner
Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position

Nice To Haves

Supervisory or management experience preferred

Responsibilities

Supervises installation/repair Field Service Technicians to ensure compliance with company guidelines regarding all key performance indicators (KPI’s) including quality, customer service, safety, work-order completion and closeout, and productivity requirements
Assists in the training and development of technicians and keeps abreast of the most current technology in the broadband industry
Schedules technicians so that coverage is at a maximum during peak hours to maintain prompt service
Assure that any errors in installation or service are promptly resolved
Maintains accurate time and attendance reporting
Assists in developing, recommending and administering technical operations policies and procedures and maintains regular quality audits for compliance
Ability to effectively communicate with customers, management, employees and installation and service partners (contractors).
Assists in the development and management of the department’s operating budget in accordance with corporate guidelines.
Assists in the interview/hiring process, coaching, counseling and ongoing review process for technician positions and administers discipline consistent with corporate polices.
Works with managers, supervisors and employees to promote a positive attitude and good employee morale.
Maintains a professional appearance and appropriate behavior at all times.
Maintains good attendance.
All other duties as assigned.