Supv Billing Services

Evergy • Kansas City, MO

236d • $81,800 - $109,100

About The Position

We are seeking a dynamic and experienced Supervisor to join our team. The ideal candidate will possess exceptional leadership skills and a proven track record of managing teams effectively. This role requires a proactive individual who can inspire and motivate employees to achieve their best performance.

Requirements

• High school diploma or equivalent.
• 6 years or more of experience in customer service or billing related roles preferred.
• 3+ years of demonstrated leadership experience.
• Strong analytical skills.
• Effective human relation, problem solving, and communication skills.
• CIS+ knowledge is beneficial.

Nice To Haves

• Demonstrate ability to influence in a team environment.
• Skills to interact with and support senior management and staff.
• Ability to lead and direct multiple projects.
• Ability to manage in an ever-changing environment and deliver feedback.
• Capability to learn new technology, applications and work within rigid timelines.
• Proficient in Microsoft applications.
• Technical knowledge in a system lead environment.
• Exceptional interpersonal skills.
• Self-initiative and able to work independently.
• Knowledge of electric rates and tariffs.

Responsibilities

• Lead, mentor, and develop a team of employees, fostering a positive and productive work environment.
• Address and resolve any conflicts or issues within the team promptly and effectively.
• Identify training needs and provide opportunities for professional growth and development.
• Maintain open and effective communication channels with team members and other departments.
• Utilize strong problem-solving skills to overcome challenges and drive continuous improvement.
• Ensure all team activities comply with company policies and internal controls.
• Supervise bargaining unit employees.
• Analyze and resolve complex billing issues.
• Provide technical support for customer pricing and rates.
• Serve as the billing point of contact for other departments (e.g., CCC, C&C, Regulatory).
• Research and assist with internal and external billing inquiries.
• Coach and develop employees on cross-functional duties and new processes.
• Engage employees to maintain trust and promote a positive work environment.
• Ensure accurate and timely production of customer billings for commercial, industrial, and residential accounts.
• Coordinate and plan for rate case testing.
• Lead and coordinate special project teams.
• Utilize technologies to support billing functions (e.g., CCB, MDM, LG Command Center).
• Assist with issues related to bill printing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Utilities
• Education Level: High school or GED