Suppression Service Manager

CENTURY FIRE PROTECTION LLC•Duluth, GA

About The Position

Responsible for The Kitchen Hood Suppression Service Manager for National Accounts is responsible for overseeing the inspection, service, maintenance, and compliance of commercial kitchen fire suppression systems across a portfolio of national account customers. This role ensures consistent service delivery, regulatory compliance, and high customer satisfaction while coordinating with field technicians, vendors, and internal teams nationwide. Essential Duties and Responsibilities include the following. Other duties may be assigned. Manage service and inspection programs for kitchen hood fire suppression systems across national account locations Ensure compliance with applicable fire codes and standards (e.g., NFPA 17A, NFPA 96, and local regulations) Coordinate scheduling and dispatch of field technicians and subcontractors across multiple regions Serve as the primary point of contact for national account clients, maintaining strong relationships and ensuring service expectations are met Oversee quality control of inspections, maintenance, and repairs to ensure consistency and accuracy Review service reports, deficiency notes, and corrective actions for completeness and compliance Develop and implement standardized processes and best practices across all service locations Manage project timelines, service deliverables, and reporting requirements Monitor and control service-related costs, budgets, and invoicing accuracy Support sales and account management teams with technical expertise and service program development Ensure proper documentation and recordkeeping for all inspections and services performed Education and/or Experience Bachelor’s degree and 5 years’ experience in fire protection systems, with a focus on kitchen hood suppression systems; strong knowledge of NFPA standards, especially NFPA 17A and NFPA 96; experience managing national or multi-site service accounts preferred. Computer Skills Proficiency in Microsoft Office applications; experience with CRM systems, ERP platforms, and service management tools preferred. Physical Demands Office-based, ability to sit at a computer for extended periods and use standard office equipment. Occasional lifting of up to 25 pounds. What's In It For You!Century Fire Protection is one of the largest and most successful full-service fire protection companies based in the Southeast and we are still growing! There are a wide range of positions and countless opportunities for career growth. Each employee is empowered to do their job and serve our clients. There is no better place to work in the industry! We are experts in design, fabrication, installation, and maintenance of all types of fire protection systems in virtually all commercial markets for each stage of a buildings life cycle. Headquartered in Duluth, GA, Century Fire has more than 20 offices across seven states including Alabama, Florida, Georgia, Kansas, North Carolina, South Carolina, Tennessee, Texas, and Virginia. Benefits We believe our people are our biggest asset and as such, we offer comprehensive benefits, education, and training to ensure employees succeed and grow. Benefits include: Medical Dental Vision Flexible Spending Accounts Voluntary Life Insurance Short-term & Long-term Disability Paid Time Off Paid Holidays 401(K) with Company Match Employee Assistance Program Employee Relief Fund Supplemental Insurance including Critical Illness, Hospitalization & Accident Century Fire Protection is a GREAT place to work! Come and GROW WITH US!

Requirements

Bachelor’s degree and 5 years’ experience in fire protection systems, with a focus on kitchen hood suppression systems
strong knowledge of NFPA standards, especially NFPA 17A and NFPA 96
Proficiency in Microsoft Office applications
Office-based, ability to sit at a computer for extended periods and use standard office equipment
Occasional lifting of up to 25 pounds

Nice To Haves

experience managing national or multi-site service accounts preferred
experience with CRM systems, ERP platforms, and service management tools preferred

Responsibilities

Manage service and inspection programs for kitchen hood fire suppression systems across national account locations
Ensure compliance with applicable fire codes and standards (e.g., NFPA 17A, NFPA 96, and local regulations)
Coordinate scheduling and dispatch of field technicians and subcontractors across multiple regions
Serve as the primary point of contact for national account clients, maintaining strong relationships and ensuring service expectations are met
Oversee quality control of inspections, maintenance, and repairs to ensure consistency and accuracy
Review service reports, deficiency notes, and corrective actions for completeness and compliance
Develop and implement standardized processes and best practices across all service locations
Manage project timelines, service deliverables, and reporting requirements
Monitor and control service-related costs, budgets, and invoicing accuracy
Support sales and account management teams with technical expertise and service program development
Ensure proper documentation and recordkeeping for all inspections and services performed