Supportive Services Manager

Primary Health Care Inc•Des Moines, IA

About The Position

As a Supportive Services Manager, you will be responsible for providing leadership and coordination of assigned programs at The Project of PHC; including case management, care coordination, housing, and other supportive services that are responsive to the unique needs of people living with HIV. This position maintains day-to-day operations and administrative duties of programs, in addition to supervision of assigned staff, ensures the highest quality of case management and care coordination services by working with an interdisciplinary team to comply with program and/or grant requirements through reporting and quality assurance measures. Ensures PHC iCare values in daily work.

Requirements

Bachelor's Degree in social work or related field or equivalent combination of education and experience.
Minimum 2 years of experience in case management, prevention, or related field.
Minimum one year of experience in team leadership role.
Leadership and management skills with ability to effective coach, guide and engage for professional development and goal achievement.
Exhibits professionalism with ability to remain composed in all situations and de-escalate difficult situations.
Effective verbal and written communication skills.
Effective problem-solving skills with strong ability to analyze and think critically.
Excellent interpersonal skills with ability to develop and maintain effective working relationships with a diverse group of individuals.
Exhibits professionalism when interacting with others while maintaining composure and demonstrating empathy.
Proficiency with Microsoft Office applications and internet-based applications; willingness and ability to learn different software and databases.
Customer service orientation with commitment to service excellence.
Organization, prioritization and time management skills with ability to multi-task in a fast-paced environment.
Team oriented with ability to work collaboratively and build/maintain professional relationships at all levels.
Strong detail orientation with high degree of accuracy.
Licenses & Certifications: Valid driver’s license.

Nice To Haves

Master’s Degree in social work or related field.
Experience working in a community health center or public health, providing Ryan White Case Management services, working with grant-funded programs or in HIV prevention and care.
Bilingual verbal and written language proficiency in English and Spanish.

Responsibilities

Manages assigned programs, ensuring compliance with program guidelines. Ensures compliance with PHC policies and procedures consistent with accreditation, regulatory, federal, and state rules and regulations. Ensures compliance with grant and regulatory requirements through quality assurance of documentation and data fidelity. Conducts quality assurance measures to ensure compliance with program guidelines and to ensure effective and efficient workflows.
Leads and manages staff; develops and maintains job descriptions, interviews and selects candidates, and performs onboarding activities, performance evaluations, and ongoing training. Develops staff through regular coaching, and guidance. Ensures that clear expectations are set, appropriate training and resources are provided, and staff are held accountable; providing leadership and guidance as needed. Trains all staff, or makes arrangements for staff to be trained on use and application of all software systems. Monitors accuracy and timeliness of staff documentation, providing feedback as needed.
Ensures program grants are managed through participation in developing program budget, monitoring of grant revenue and expenses, and making financially responsible decisions. Monitors monthly operations statements and approves daily expenditures ensuring compliance with established budget. Participates in the development of assigned competitive or noncompetitive grant applications and monthly and quarterly grant reporting.
Executes program goals and ensures alignment with organizational strategic plan. Participates in developing the strategic plan for the department. Responsible for performance improvement activities for assigned programs including improvement initiatives, client and staff satisfaction and retention, and safety activities.
Develops and maintains community partner and funder relationships through proactive communication and participation in applicable workgroups and meetings. Facilitate referrals and educate about PHC services as appropriate.
Provides HIV education to clients/families/partners, internal staff, and external agencies in an organized and appropriate manner. Facilitates and maintains consumer engagement and involvement through advisory boards, surveys, focus groups, etc.