Supportive Measures Coordinator

Fresno State-posted 1 day ago
Full-time • Entry Level
Fresno, CA
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The Supportive Measures Coordinator provides confidential administrative, case management, and coordination support to the Office of Compliance and Civil Rights (OCCR) in implementing supportive measures under Title IX, Title VI, Title VII, and related CSU policies. This position plays a key role in ensuring a timely, equitable, and consistent institutional response to reports of discrimination, harassment, retaliation, sexual misconduct, and other protected-class concerns. Under the general direction of the Assistant Vice President for Compliance and Civil Rights (AVP–OCCR), the Supportive Measures Coordinator manages the coordination, documentation, and tracking of supportive measures, including academic, workplace, housing, and safety accommodations. The incumbent serves as a confidential point of contact for faculty, staff, and students, ensuring compliance with federal and state mandates, while maintaining compassion, neutrality, and discretion in all communications. This position requires exceptional organizational and communication skills, an ability to handle sensitive information responsibly, and proficiency with confidential databases and systems.

  • Manages the coordination, documentation, and tracking of supportive measures, including academic, workplace, housing, and safety accommodations.
  • Serves as a confidential point of contact for faculty, staff, and students, ensuring compliance with federal and state mandates, while maintaining compassion, neutrality, and discretion in all communications.
  • Knowledge of: Procedures for coordinating academic, workplace, and safety accommodations.
  • Confidential case management practices and records retention protocols.
  • Principles and practices of office administration, organization, and workflow management.
  • Computer systems and software, including Microsoft Office, Google Workspace, and case management tools (e.g., Maxient).
  • Skills and Abilities: Maintain strict confidentiality and neutrality in handling sensitive and protected information.
  • Communicate effectively, empathetically, and professionally with individuals from diverse backgrounds.
  • Prioritize and manage multiple, time-sensitive tasks in a fast-paced environment.
  • Demonstrate sound judgment, discretion, and cultural sensitivity in decision-making.
  • Prepare, maintain, and analyze reports and correspondence with accuracy and attention to detail.
  • Apply policies and procedures with consistency and fairness.
  • Work collaboratively with campus partners while maintaining professional boundaries.
  • A Bachelor’s degree from an accredited four-year college or university in a relevant discipline, or Completion of a professional training program specific to the position, or A combination of education and experience that demonstrates the ability to perform the essential functions of the position.
  • At least two years of experience providing administrative or case coordination support in a confidential environment.
  • Experience in compliance, student services, human resources, or legal support preferred.
  • Experience handling sensitive communications and maintaining accurate documentation in confidential systems.
  • Self-starter with strong organizational abilities, interpersonal skills, and superior written communication.
  • Experience working with supportive measures, accommodations, or case management in higher education.
  • Familiarity with CSU Title IX and DHR processes.
  • Proficiency with Maxient or similar case management systems.
  • Knowledge of FERPA, HIPAA, and related privacy laws.
  • Training or certification in trauma-informed response or Title IX coordination.
  • The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year.
  • Eligible employees are also able to participate in the fee waiver education program.
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