Supportive Housing Case Manager (Clackamas County)

IRCO•Portland, OR

4d•Hybrid

About The Position

The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization established in 1976 to serve immigrants, refugees, and the broader community in Portland, Oregon. Our mission is to welcome, serve and empower refugees, immigrants and people across cultures and generations to reach their full potential. Find out more at www.irco.org . POSITION: Supportive Housing Case Manager (Clackamas County) JOB CLASS/GRADE: Specialist 1 / Grade 8 WAGE: Starting at $48,600 per year based on experience FLSA; EEO; WC: Non-Exempt; Professional; 8864 LOCATIONS: IRCO – Africa House, 709 NE 102nd Ave, Portland OR 97220, Hybrid schedule FTE; FT/PT; STATUS : 1.0 FTE; Full-Time with Benefits; Regular NUMBER OF POSITIONS: (1) APPLY AT: www.irco.org STATUS: Full-Time with Benefits PROGRAM(S): Clackamas Supportive Housing Services SECTOR: Housing and Supportive Services REQUIREMENTS: Must possess a valid driver’s license and verification of current auto-insurance and have full use of automobile during work hours Bilingual in English and a 2nd language commonly spoken by program participants highly preferred (Russian, Vietnamese, Spanish, Arabic, Dari, African Language) This job announcement is intended to describe the general nature and level of work being performed in this job. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Program Summary The IRCO Supportive Housing Services program works to help homeless individuals and families obtain stable housing and provides intensive case management to guide Participants to housing stability through connection to resources such as schooling, employment, disability or other resources that fits the participant’s goals. Position Summary The Supportive Housing Case Manager works to provide high quality Housing Case Management Services to participants currently experiencing homelessness and housing instability and are eligible for supportive housing funded through the Metro Supportive Housing Services in Clackamas County. This position is primarily field based but could also be co-located or site based. Referrals will be received through internal programs and Community Connect, a county-wide framework which links individuals experiencing homelessness to organizations providing housing resources in a systematic and efficient manner.

Requirements

MINIMUM JOB SPECIFIC QUALIFICATIONS:
Associate degree in a human service or related field and minimum 2 years of experience providing related services to similar population
Bachelor’s degree in a human service or related field and minimum 1 year of experience providing related services to similar population
Understanding of the experience of refugees and immigrants can be used in place of educational requirements
Knowledge of or ability to learn the Homeless Management Information Systems (HMIS)
Experience working with participants with mental illness, chronic health issues, and substance use disorders
Experience in the following areas: chronic homelessness, outreach and engagement strategies, housing navigation, best practice models, mental health and substance use disorder services, crisis intervention, suicide assessment and prevention, affordable housing and public benefits applications, housing and landlord/tenant rights, eviction prevention, etc.
Working knowledge of Microsoft Office products, including Word and Excel
A valid Oregon driver’s license and insurance
Organized and detailed oriented; ability to manage multiple cases efficiently and effectively
Passion for ending homelessness
Ability to work as a member of a team and independently
Strong people skills
Ability to work effectively with multi-background communities, people of various educational backgrounds, and income and opportunity status

Nice To Haves

Bilingual in English and a 2nd language commonly spoken by program participants highly preferred (Russian, Vietnamese, Spanish, Arabic, Dari, African Language)

Responsibilities

Provide a participant centered approach and excellent customer service that is sensitive to the challenges of homelessness, including medical and behavioral health issues that face them, in their efforts to move into and maintain permanent supportive housing
Employ a “whatever it takes” approach to assist participants in their transition from homelessness to permanent housing
Assist households at every stage of the housing stabilization process including flexibleservices to meet the individual needs of participants
Outreach and engagement including processing referrals from Community Connect
Establish rapport with participants
Provide a “screening in” philosophy
Conducts face to face screening and obtain consents
Provide linkage to other needed providers and services
Conduct intake enrollment and enroll into HCMS
Assist with temporary housing assistance until permanent housing can be secured
Ensure all documentation is prepared and entered the Homeless Management Information system (HMIS)
Assist at all levels of move-in to permanent housing; document ready, housing authority applications and other paperwork, coordination of move-in and orient new tenant to their unit/building
Conduct assessments, develop and implement individualized case management services plan in collaboration with the participant including needs, goals, steps, timeframes, and disposition of each goal as it is met or changed
Ensure access to health, mental health, and substance use disorder services
Assists participants with establishing a medical home
Ensure connection with medication and treatment regimens
Conduct home visits with participants in their units
Assist with increasing income, job search, increased education, and social security assistance
Assist with independent living skills, including social, personal hygiene, budgeting and money management, legal issues and transportation as needed
Provide housing location services and educate participants on tenant rights and responsibilities
Educate participants on the appropriate use of crisis intervention services versus 911 emergency calls, etc.
Provide eviction prevention counseling; work with property management to help participants resolve issues that threaten their housing stability including tenant rights and responsibilities
Maintain Professional Development growth
Drive to client’s residence to conduct house visits
Drive to IRCO’s main office to pick up checks and deliver them to landlords and vendors
Drive to in-person county/IRCO housing meetings and trainings
Attend staff meetings, partner meeting, internal and external committee meetings as assigned
Support organizational record keeping requirements
Other duties as assigned and as needed by the supervisor to ensure quality work

Benefits

Many flexible working arrangements and schedule
Amazing opportunity to work with people who come from all over the world
Work that helps your community
3 to 6 weeks of PTO per year
401k match of over 100% on first 5%, immediate vesting
3% match for student loans or college savings
12 Paid Holidays and 1 Floating Holiday
Medical & Dental insurance options with 90% coverage for employee AND Families, no deductibles
Employer Paid Life, Short term, and Long-term Disability Insurance
Flexible spending account