Supportive Housing Case Manager

Park Place Behavioral Healthcare•Kissimmee, FL

18h

About The Position

The Supportive Housing Case Manager performs case management-related functions to facilitate and maintain independent housing for individuals with serious mental illness, or co-occurring disorders, applying to live, or living in Dillingham Apartments. Supportive Housing individuals are trauma informed, housing focused, recovery focused, person centered and strength based. Case Managers use assessments to identify the strengths that each individual possesses that are built upon to aid the individual in remaining successfully housed.

Requirements

Actively engage people; Strong engagement strategies and demonstrated ability to build rapport and maintain trusting relationships.
Demonstrated ability to advocate with participants
Demonstrated ability to keep boundaries and form appropriate professional relationships with participants.
Demonstrated knowledge supportive housing principles and practices, SAMHSA Permanent Supportive Housing Evidence –Based Practices Kit and SAMHSA Supportive Housing Tenant tools.
Demonstrated consistent behaviors in patience, creativity, flexibility, compassion, and sensitivity to persons with disabilities and other minority populations
Demonstrated ability to adhere to a flex schedule which allows for evening and weekend hours as may be required to respond to individual needs.
Completion of required training CEUs and Certifications for Certification in Case Management
Bachelor's degree in a human services field.
Case Management certification required (or to be obtained within twelve months of hire)
1 - 2 years’ experience working with homeless or low-income individuals, families, those with mental illness (preferred).
1-2 years’ experience working with individuals with a mental health diagnosis.
Flexible work hours.
Ability to utilize appropriate tools and approaches for empowering clients (ie. Motivational interviewing)
Excellent written and verbal communication skills.
Ability to work effectively both independently and as part of a team.
Ability to multitask, prioritize and utilize strong organizational skills.
Attention to detail, problem solving, time management, follow through and meet deadlines, mediation skills.
Demonstrate maturity and professionalism even in stressful situations.
Outstanding capacity to build strong relationships with a diverse range of individuals, colleagues, and community partners.
Compassion for people who are struggling with a variety of challenges, including homelessness, mental health, and/or substance use disorder.
Commitment to an empowering, person-centered care.
Flexible and adaptable work style.
Valid FL driver license and required car insurance level with a willingness to travel in the community and transport individuals as needed.
Must have Intermediate to advanced experience in MS Office Suite (Outlook, Word, Excel, Power Point), the use of personal computers, and standard office productivity software.
Work within an electronic health record environment.
Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals, and communicate both verbally and in writing.
A valid Class E Drivers’ License for positions that require driving personal or Agency vehicle on Agency business.
Must maintain a minimum Bodily Injury & Property Liability insurance limit of at least $50,000 for positions that require driving personal own vehicle (POV) on Agency business.
PPBH is a 24/7 Agency. All employees must be available as needed when required.
Ability to pass background checks and other pre-employment screenings.

Nice To Haves

Case Management Experience is preferred
Bi-lingual in English and Spanish preferred.

Responsibilities

Provide supportive services and develop trusting relationships to individuals living at or applying to live in Dillingham Apartments.
Create a service plan for those seeking services, maintaining up-to-date, accurate individual records on each assigned individual in the electronic health record, completing the DLA20 on an identified basis to ensure identification of needs and to monitor measurement based service outcomes.
Engage residents to collaboratively develop goals on their individualized service plans to support their housing stability, mental health, substance abuse, health, education, income, employment, and other priority areas.
Provide housing navigation services to individuals who are applying to live in Dillingham Apartments, including assistance in obtaining identifying documents, completing housing applications, and aiding them with referral to other programs should Dillingham not be an option.
Brokering: attempting to link individuals for services and providers who will help the individual meet their needs; working with Ability and TPI management company to accept a person with special needs and understanding their ability to pay; finding furnishing and other goods needed for the transition to being housed successfully;
Linking: supporting the steps necessary to aid the individual in accepting and using the brokered services or goods available to them;
Support residents to maintain housing stability through individually tailored services and by facilitating effective connections to community services and resources.
Monitoring: monitor the successes, needs, and supports that each individual and family need to continue to be successful and improve their quality of life and housed status; monitor work with individuals to ensure we are providing the right service at the right time in order to ensure the outcomes for the lives and financial support we have been entrusted;
Advocating: serve as an advocate for the individual, whether we are working with the management company, your neighbor, or other community service provider, stand as an advocate for those we serve to ensure their housing, treatment, and other identified needs are met and served and represent their desires for outcomes.
Educating: Provide individual and/or group opportunities for the individual to access the information or develop the skills necessary for remaining permanently housed. Topics/issues to address include: housekeeping, personal hygiene, medication management, financial planning, banking and bill paying, meal planning and cooking, resume writing, interviewing, and job seeking, basic computer skills, how to be a good neighbor, legal services, general medical services, citizenship and entitlement benefits. Utilize available community resources when necessary developing a community events calendar for those living in Dillingham.
Person First: ensure that the rights and the desires of the individual as a priority, however, safety of the individual must remain at the forefront of decisions made and will sometimes supersede the immediate desires of a person served with a severe mental illness; connect individuals to medications, mental health and substance use disorder treatment services.
Act as a liaison between Park Place and other community stakeholders to promote the success of residents.
Collaborating with other service providers in the community to ensure that residents are receiving high-quality, effective services to meet their needs..
Maintain timely and accurate written and computerized records, compile reports, and complete other program documentation (e.g. case notes, incident reports, home visit reports, monthly and quarterly activities reports) and maintain appropriate confidentiality of residents’ information and records.
Report any suspected, abuse, neglect or exploitation of recipients to your supervisor and DCF as required, report all incidents to the PPBH Risk Manager through an incident report form and telephone call.
Be familiar with PPBH policies and procedures including the securing of emergency services and the regulations concerning medication administration.
Be familiar with HIPAA regulations and abide by them, assuring individual’s rights are met and maintain consumer confidentiality at all times
Participate in agency trainings, meetings, and special events.
Attend regularly scheduled staff meetings and supervision as well as in-service training and development activities.
Other duties as assigned by supervisor.