Supportability Specialist

Intuit • Tucson, AZ

450d

About The Position

The Supportability Specialist at Intuit is responsible for advocating for customers and enhancing their experience through effective problem-solving and operational rigor. This role focuses on understanding customer needs and developing solutions that improve usability and retention. The ideal candidate will possess strong communication skills and a passion for technology, enabling them to manage customer escalations and collaborate with cross-functional teams to drive impactful changes.

Requirements

• Experience in managing customer escalations and working with Tier 2 and 3 support teams.
• Proven track record of accomplishments relevant to the role.
• Strong communication skills with a customer-focused approach.
• Experience in data analytics and ability to synthesize data to detect themes and root causes.
• Proficiency in Microsoft Office applications and data analytics tools.

Nice To Haves

• Experience with AI technologies and troubleshooting skills.
• Ability to simplify complex topics and inspire confidence in customers.
• Passion for technology and eagerness to learn new skills.

Responsibilities

• Advocate for customer needs and enhance customer experience through effective problem-solving.
• Manage customer escalations and collaborate with Tier 2, 3, and product escalation teams.
• Utilize data analytics to synthesize multiple data sources and identify root causes of issues.
• Translate findings into meaningful business opportunities and quantify the impact of changes.
• Communicate technical and business requirements effectively at all organizational levels.
• Challenge and improve internal processes, tools, and systems for better outcomes.

Benefits

• Competitive salary range of $44.9K - $56.8K per year.
• Opportunities for continuous learning and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: No Education Listed