Arizona Public Service-posted 4 months ago
Flagstaff, AZ
Utilities

Step into a dynamic role at APS as a Support Technician, where your analytical, administrative and technical expertise will support key functions across departments. As a trusted contributor, you'll manage specialized transactional duties and confidential assignments that are essential to our operational success. This position is primarily responsible for a variety of specialized transactional duties related to functional areas within the department (administration, coordination, analysis, communication, special projects and creation of plans and policies). Provide advanced support across major areas or project-specific units. Assignments may involve work of a confidential nature and require knowledge of the practices and procedures of the function, business unit and company policies and programs. May act as liaison between customers / employees and department plans / programs.

  • Performs activities to support the administration, coordination, analysis, communication, development, design, testing and/or implementation of department programs, plans and policies.
  • Consults with team members on informational requirements. Gathers, collects, records, tracks and verifies data and information from multiple sources.
  • Researches, compiles, reviews, analyzes, manipulates and summarizes data to create a wide variety of reports, charts and presentations for management review, meetings and events.
  • Serves as user support for department's computer-based systems by generating reports/queries and maintaining databases.
  • Examines transactions or information to ensure compliance with rules and regulations.
  • Troubleshoots problems with departmental office equipment and initiates resolution.
  • Provides orientation, work direction or training to other administrative support positions in the department when necessary.
  • Coordinates event planning responsibilities for department meetings, training sessions and conferences when necessary.
  • High school graduate/GED plus four (4) years experience in advanced administrative positions OR equivalent combination of education and experience.
  • Four (4) years experience using Word, Excel and PowerPoint applications (or similar computer applications).
  • Knowledge in a specialized department function including department practices, programs, plans and policies.
  • Knowledge of computer systems and applications related to department or function support.
  • Ability to analyze data and formulate conclusions.
  • Ability to prepare reports, trends and/or recommendations.
  • Ability to present ideas in an effective manner, orally and in writing.
  • Ability to establish and maintain effective working relationships with all levels of employees and the general public.
  • Unmatched stability
  • Clear pathways for upward mobility
  • Robust career development programs
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