Support Technician
About The Position
At Qmatic, we create smarter customer journeys — and our Global Support team makes sure our customers get the most value from our solutions. We’re looking for a Support Technician to strengthen our Support team in Duluth, GA. In this role, you’ll be part of a global support organization, delivering technical support to customers across the US and Canadian markets, while collaborating closely with colleagues both locally and worldwide. 🔧 What you’ll do Provide technical support via phone, email, and portal Troubleshoot hardware and software issues Manage support tickets in line with SLAs Work closely with teams such as Onboarding, Technical Success, and Sales What’s in it for you? Be part of a global team with strong local and international collaboration Play a key role in supporting customers in the US & Canada Work closely with cross-functional teams and contribute to Qmatic’s continued growth Develop your technical and customer-facing skills in a global tech company What you bring Experience in technical or customer support Strong troubleshooting skills Knowledge of Windows environments, SQL Server and/or Oracle A customer-first, solution-oriented mindset
Requirements
- Experience in technical or customer support
- Strong troubleshooting skills
- Knowledge of Windows environments, SQL Server and/or Oracle
- A customer-first, solution-oriented mindset
Responsibilities
- Provide technical support via phone, email, and portal
- Troubleshoot hardware and software issues
- Manage support tickets in line with SLAs
- Work closely with teams such as Onboarding, Technical Success, and Sales
Benefits
- Be part of a global team with strong local and international collaboration
- Play a key role in supporting customers in the US & Canada
- Work closely with cross-functional teams and contribute to Qmatic’s continued growth
- Develop your technical and customer-facing skills in a global tech company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
