Support Technician

Veterans United•Columbia, MO

10h

About The Position

As a Support Technician, you’ll be the first person folks turn to when they need help with tech at Veterans United. You’ll handle account stuff, sort out everyday tech issues, and make sure everyone has what they need to stay connected and working without a hitch. Here’s a snapshot of what you’ll be doing: Helping out with in-person and remote tech support like installing and upgrading software and hardware, setting up backups, and getting systems and apps ready to go. Setting up new computers by imaging, placing, and getting them ready for our people to use. Keeping track of who you’re helping, what the problem is, and what you did to fix it. Creating and managing user accounts and access for the tools and software we use. Supporting moves and transfers, onboarding new folks, and wrapping up accounts when someone’s done. Answering help requests by phone, ticket, chat, or email, and always being friendly and helpful. Writing down each step you take to solve problems, so everyone knows what worked and what didn’t. Getting to know the people you’re helping and asking good questions to figure out what they really need. Juggling requests, keeping things on track, and knowing when to hand things off to someone else more experienced. Doing routine checkups and cleanups on computers, printers, and other gear. Following up to make sure fixes actually stick and everyone’s happy. Keeping our inventory list up to date so we know what we have and where it is. Sharing what you learn by writing or updating quick how-to guides when needed. Pitching in wherever needed (excluding licensed tasks) to help foster a supportive and collaborative team culture.

Requirements

1+ year(s) of experience with desktop and server operating systems, including Windows and Mac
Application support experience such as Microsoft office, Microsoft CRM, and Encompass
You’re comfortable working independently and figuring things out as you go.
Building strong, trusting relationships comes naturally to you.
Details matter to you, and you’ve got an eye for catching the little things that make a big difference.
You’ve got great communication skills (both written and verbal) and know how to deliver top-notch customer service.
You thrive in a fast-paced, results-driven environment and love working as part of a team.
You know how to break down complex tech talk into simple, clear language that anyone can understand.
You’re comfortable using different diagnostic tools and you know your way around basic hardware, software, networks, and operating systems.
Spotting problems and fixing them quickly is something you’re proud of, and you know how to turn business needs into practical tech solutions.
You’re comfortable with technology and can navigate basic computer systems with ease.
You’re good with numbers and know how to pull meaning from data.
You show up consistently and can be counted on to get the job done.
Flexibility isn’t a problem — you’re open to working nights or weekends when needed.
You have reliable transportation, a valid driver’s license, and a good driving record to back it up.

Responsibilities

Helping out with in-person and remote tech support like installing and upgrading software and hardware, setting up backups, and getting systems and apps ready to go.
Setting up new computers by imaging, placing, and getting them ready for our people to use.
Keeping track of who you’re helping, what the problem is, and what you did to fix it.
Creating and managing user accounts and access for the tools and software we use.
Supporting moves and transfers, onboarding new folks, and wrapping up accounts when someone’s done.
Answering help requests by phone, ticket, chat, or email, and always being friendly and helpful.
Writing down each step you take to solve problems, so everyone knows what worked and what didn’t.
Getting to know the people you’re helping and asking good questions to figure out what they really need.
Juggling requests, keeping things on track, and knowing when to hand things off to someone else more experienced.
Doing routine checkups and cleanups on computers, printers, and other gear.
Following up to make sure fixes actually stick and everyone’s happy.
Keeping our inventory list up to date so we know what we have and where it is.
Sharing what you learn by writing or updating quick how-to guides when needed.
Pitching in wherever needed (excluding licensed tasks) to help foster a supportive and collaborative team culture.