Stone - Support Technician Orlando, FL

BearCom•Lake Mary, FL

About The Position

As a Support Technician, you will be involved in installing and supporting security systems. Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and troubleshoot systems for routine problems; install projects as necessary. Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software for Milestone, LenelS2, and DMP. Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results. Responsible for primarily performing preventative maintenance for installed systems that are typically less complex. Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security and the installation of projects when needed.

Requirements

Excellent analytical and problem-solving skills.
Excellent communication skills.
Proven track record of leading a security installation team.
Aptitude for networking, computers and general IT is preferred.
Ability to use hand and power tools to install hardware.
Prolonged periods standing, kneeling, bending, and climbing ladders.
Physically able to install system hardware and wiring.
Must be able to lift 35 lbs. at a time.

Nice To Haves

Three years of experience installing network camera systems (Milestone, Axis, Hanwha and Bosch)
Three years of experience installing security systems (DMP and Bosch)
Three years of experience installing access control systems (Lenel and S2).
Aptitude for networking, computers and general IT is preferred.

Responsibilities

Installing security systems
Supporting security systems
Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis
Diagnose, troubleshoot, repair, replace defective parts and troubleshoot systems for routine problems
Install projects as necessary
Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software for Milestone, LenelS2, and DMP
Identifies and resolves problems for many types of service calls including emergency and after-hours calls
Analyzes repair requirements and provides customer with appropriate solutions
Completes necessary repairs and replacements as needed
Exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results
Responsible for primarily performing preventative maintenance for installed systems that are typically less complex.
Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.
Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security and the installation of projects when needed.