Support Technician

Oracle•Prescott, AZ

39d•Onsite

About The Position

As a member of this fast-paced, leading edge database/applications company, work with the team to deliver real time 24x7 enterprise-wide technical support for internal and/or external customers. This includes, but is not limited to: user support of business applications, troubleshooting of technical problems and acting as a liaison between customers and resolving groups. As a Support Technician I, you will provide day-to-day technical support for end user hardware and software needs and project-based support onsite. You will be responsible for providing routine, technical support and maintenance for desktop, laptop, telecom and network systems including hardware, application software, operating systems and connectivity. Your responsibilities will include troubleshooting hardware and software issues and document resolution and support as needed in addition to installing, configuring, and updating end-user desktop and laptop software with support as needed. You will also be responsible for prioritizing and escalating issues when appropriate, using knowledge transfer forums to identify and resolve problems as well as contribute to all phases of desktop or telecom support, including coordination, monitoring, tracking, and resolution, related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues. Finally, you will also perform telecom moves, adds and changes (MAC work) for end users with limited support. As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Responsibilities

Deliver real time 24x7 enterprise-wide technical support for internal and/or external customers.
User support of business applications
Troubleshooting of technical problems
Acting as a liaison between customers and resolving groups
Provide day-to-day technical support for end user hardware and software needs and project-based support onsite.
Provide routine, technical support and maintenance for desktop, laptop, telecom and network systems including hardware, application software, operating systems and connectivity.
Troubleshooting hardware and software issues and document resolution and support as needed
Installing, configuring, and updating end-user desktop and laptop software with support as needed.
Prioritizing and escalating issues when appropriate
Using knowledge transfer forums to identify and resolve problems
Contribute to all phases of desktop or telecom support, including coordination, monitoring, tracking, and resolution, related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues.
Perform telecom moves, adds and changes (MAC work) for end users with limited support.