Support Technician (TI-46907)

CONFEDERATED TRIBES OF THE COLVILLE RESERVATION • Coulee City, WA

2d • $24 - $32 • Onsite

About The Position

This is a Non-Exempt position. Under general direction, is responsible for technical support of community center and is responsible for troubleshooting, installing, implementing, administering, and maintaining customer services systems and providing Tier I support. Responsible for supporting the implementation and maintenance of customer services software and the analysis of customer services performance. Responsible for designing and implementing cabling plant infrastructure to support network systems. Assists in disaster recovery planning by executing customer services test plans. Implements customer services security procedures. Exercises no supervision.

Requirements

• Requires a High School Diploma or GED
• Requires Experience in Telecommunication, Networks, Computer Science, or IT related fields
• Must have and maintain Valid Driver License
• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility.
• Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.
• Requires Knowledge of quality principles and tools, especially root cause analysis and problem solving.
• Requires skill in establishing and communicating clear expectations regarding work performance for both the individual and/or team.
• Requires skill in a variety of communication methods to present complex issues to diverse audiences.
• Requires skill in creating an environment for improving customer satisfaction and promotes an atmosphere that establishes customer satisfaction as a key value in the organization.
• Requires skill in utilizing a personal computer and utilizing associated software programs.
• Must have Knowledge of computer systems scheduling and report distribution.
• Requires skill in problem solving/troubleshooting.
• Requires knowledge of basic hardware and software products.
• Requires skills in the use of computers, MS office 2003/2007/2010, and associated software within the MS-Windows 7 and XP environment.
• Must have knowledge of current organizational hardware and software capabilities.
• Ability to learn and apply all Tribal and Division processes, policies and procedures.
• Ability to use mobile and/or PC technology, computer operating systems, network printer configuration and mobile device configuration in Windows and Mac.
• Ability to establish and maintain effective working relationships with Tribal staff and the general public.
• Ability to communicate clearly and effectively, both verbally and in writing.
• Type 40 wpm and pass a standardized grammar test
• Basic math skills
• Ability to learn and adapt to the ongoing changes of the organization.
• Ability to clearly communicate goals and priorities of the organization as they relates to technical issues.
• Ability to demonstrate a solid understanding of business and technical problem solving skills.
• Ability to coordinate and facilitate team meetings, project work groups, management, risk and conflict.
• Ability to demonstrate leadership in a dynamic environment.
• Ability to establish and meet deadlines.
• Ability to perform root cause analysis on various types of system and equipment issues.
• Ability to be a positive influence on team building.
• Ability to succeed as a team player in a fast-paced environment.

Responsibilities

• Responsible for technical support of community center
• Troubleshooting, installing, implementing, administering, and maintaining customer services systems and providing Tier I support
• Supporting the implementation and maintenance of customer services software and the analysis of customer services performance
• Designing and implementing cabling plant infrastructure to support network systems
• Assists in disaster recovery planning by executing customer services test plans
• Implements customer services security procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees