Support Technician, Toptracer

Topgolf

11d

About The Position

Respond to inbound incident tickets and support calls for NAMR customers, performing structured troubleshooting, documenting findings, and resolving or escalating issues in accordance with defined support processes. Execute daily operational support processes, including monitoring alerts, validating system health, and ensuring accurate and thorough ticket documentation. Collaborate with Tier 2 and Tier 3 technicians to escalate and assist in resolving more complex technical issues while gaining hands-on exposure to advanced troubleshooting methods. Contribute to knowledge management by documenting recurring issues, updating internal guides, and identifying opportunities for process improvement. Develop technical expertise in Toptracer Range hardware, software, networking components, and support tools through structured training and practical experience. Support ad hoc operational initiatives within the NAMR Support team as needed.

Requirements

• Strong troubleshooting mindset with the ability to follow structured diagnostic processes
• Clear and professional communication skills, both written and verbal
• Customer-focused approach with the ability to remain composed in high-pressure situations
• Ability to work collaboratively within a regional and global team environment
• Basic understanding of networking concepts (IP addressing, switches, connectivity)
• Strong time management skills and ability to prioritize multiple tasks
• Willingness to learn new technologies and develop within a defined career progression path

Responsibilities

• Respond to inbound incident tickets and support calls for NAMR customers, performing structured troubleshooting, documenting findings, and resolving or escalating issues in accordance with defined support processes.
• Execute daily operational support processes, including monitoring alerts, validating system health, and ensuring accurate and thorough ticket documentation.
• Collaborate with Tier 2 and Tier 3 technicians to escalate and assist in resolving more complex technical issues while gaining hands-on exposure to advanced troubleshooting methods.
• Contribute to knowledge management by documenting recurring issues, updating internal guides, and identifying opportunities for process improvement.
• Develop technical expertise in Toptracer Range hardware, software, networking components, and support tools through structured training and practical experience.
• Support ad hoc operational initiatives within the NAMR Support team as needed.

Benefits

• Free Play & 1/2 price food!
• Health, dental, vision, 401(k) playmaker match, free mental well-being platform – and that’s just for starters for those who qualify.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed