Support Technician Tier II
Dobson Fiber Co•Oklahoma City, OK
456d
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
The Support Technician Tier II at Dobson Fiber is responsible for providing advanced technical support for software, hardware, and network configurations related to voice and internet services. This role involves troubleshooting escalated issues from Tier 1 support, managing field service technicians, and ensuring timely resolution of customer trouble tickets in a call center environment. The position requires a proactive approach to problem identification and resolution, as well as the ability to create detailed documentation and logs for customer interactions.
