Support Technician III - Project Based

Autonomous Solutions

21h•Onsite

About The Position

This is a project-based employee role supporting the initial development phase of our autonomous vehicle platforms. Development phases of this nature typically span up to project completion (typically 2-4 years), though scope and duration are driven by business needs. The Support Technician installs, tests, repairs, and troubleshoots equipment in shop and field environments. This role performs trial runs to ensure performance meets established specifications, documents issues, and supports customer training and problem resolution. Work is performed in industrial environments and around vehicles and autonomous systems. The Support Technician III leads complex installations, diagnostics, and system-level troubleshooting, performs advanced root cause analysis across mechanical and electrical systems, makes independent field decisions when supervision is unavailable, acts as a technical escalation resource for other technicians, conducts customer training independently, and identifies process improvements while communicating detailed findings to engineering teams. This role is highly autonomous and exercises advanced judgment in high-impact technical situations.

Requirements

Must be at least 18 years old
Valid driver's license
Eligible to obtain and maintain a passport
Basic computer proficiency (Word, Excel, documentation tools)
Strong written, phone, and verbal communication skills
Ability to work independently and as part of a team
High school diploma or GED
5+ years of related technical or field service experience

Nice To Haves

Technical troubleshooting experience
Familiarity with general testing protocols
Strong documentation and organizational skills
Detail-oriented with analytical problem-solving ability
Experience working around vehicles, heavy equipment, or autonomous systems

Responsibilities

Install, test, repair, diagnose, and troubleshoot equipment
Perform trial runs to ensure performance and quality meet specifications
Record and report equipment issues
Report high-priority bugs or system problems
Serve as customer contact for problem resolution
Lead complex installations, diagnostics, and system-level troubleshooting
Perform advanced root cause analysis across mechanical and electrical systems
Make independent field decisions when supervision is unavailable
Act as a technical escalation resource for other technicians
Conduct customer training independently
Identify process improvements and communicate detailed findings to engineering teams
Lift and move equipment up to 50 lbs
Climb ladders and maneuver around vehicles and machinery
Work in industrial or shop environments