Support Technician, Customer Experience Lab
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About The Position
Do you like solving problems for customers? Do you enjoy optimizing process? Do you want to be part of a new in-house team of troubleshooting customer service support agents to transform the Customer Experience Lab as we optimize the customer experience and execute process and system optimization initiatives? If so, this may be the role for you. As a Support Technician with the Customer Experience Lab at McAfee, you own the customer and expert experience feedback loop. You’ll assist customers with complex issues, identify product and process defects, conduct experiments to determine best in class solutions, partner with Engineering and other teams to implement improvements, assist with defining system requirements, conduct universal acceptance testing of new process or system designs, and partner with the Vendor Manager Organization and frontline teams to drive change. Your ability to foster continuous improvement for both the customer and expert experiences will be key to your success in the role. This position is based in Frisco, TX. You will be required to be onsite in our Frisco, TX office 5 days per week. We are only considering candidates within a commutable distance to Frisco and are not offering relocation assistance at this time.
