Support Team Specialist (1099 Contractor, Part-Time)

ThirdChannel

34d • Remote

About The Position

ThirdChannel is seeking a dependable and solutions-oriented Support Team Specialist to join us as a 1099 contractor on a part-time basis. This role is essential in providing responsive technical and rep support coverage during evening and weekend hours.
You will serve as a primary point of contact for inbound support requests, ensuring customers and team members receive timely, professional, and solution-focused assistance.

Requirements

• Experience in technical support, customer support, or help desk roles
• Strong written communication skills
• Ability to independently troubleshoot and problem-solve
• Highly organized, analytical thinker with strong documentation habits
• Professional, service-oriented mindset
• Self-directed and comfortable working independently
• Comfortable using support tools and internal systems (Zendesk experience preferred)
• Reliable internet connection and distraction-free workspace
• Availability for scheduled evening and weekend hours
• Must be U.S.-based

Responsibilities

• Manage inbound technical and operational support inquiries via email and ticketing systems
• Troubleshoot common user questions such as platform navigation, login issues, mobile app usage, and file upload challenges
• Communicate clearly and calmly with non-technical users
• Take ownership of tickets from intake through resolution
• Escalate complex issues appropriately and ensure proper follow-up
• Maintain thorough, accurate documentation of issues and resolutions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed