Support Team Manager (WESTOVER)
About The Position
Love our Lord and commit to our mission… We establish sustainable centers for alleviating poverty and multiplying disciples in third-world environments. Embody and embrace our Values… Urgent Pursuit Sacrificial Service Intentional Development Clear Communication Complete Alignment Excellent Execution Highly organized and able to work at an efficient and high output; have knowledge of or a growing knowledge of the items in their department(s); be decisive and able to quickly and efficiently evaluate merchandise quality, price, and presentation; Able to stand for up to 4 hours at a time and lift up to 50 pounds (depending on department) Time Requirements: This position will require between 8 - 40 hours per week, depending on need and availability. Travel Requirements: Zero to minimal local travel is required except for once monthly staff meetings (within 20 mins of the store). Position Duties/Rule of 5: Excellent Customer Service Greet every customer and treat them with respect, optimism, and joy at all times Answer any and all questions for customers Assist with any customer needs Escalate any customer service needs to Assistant Store Managers or Store Manager as needed Share the vision and mission of Vapor Ministries with customers Processing Quickly and efficiently sort, price, and stock items in your department(s) Meet daily, weekly, and monthly processing goals to drive revenue generation Maintain a working knowledge of pricing, sales, and goals for your department(s) and work with managers to adjust as needed based on revenue trends. Opening/Closing Must open/close 1 day per week If scheduled to open or close, perform and complete the opening/closing checklist procedures Housekeeping Ensure a properly organized workspace during operating hours Close the department processing station and leave it organized, stocked, and ready to be used the next work day 5) Receiving If needed, provide backup for receiving during high traffic/high donation times or to assist in closing receiving during closing shifts.
Requirements
- Highly organized and able to work at an efficient and high output
- Have knowledge of or a growing knowledge of the items in their department(s)
- Be decisive and able to quickly and efficiently evaluate merchandise quality, price, and presentation
- Able to stand for up to 4 hours at a time and lift up to 50 pounds (depending on department)
Responsibilities
- Greet every customer and treat them with respect, optimism, and joy at all times
- Answer any and all questions for customers
- Assist with any customer needs
- Escalate any customer service needs to Assistant Store Managers or Store Manager as needed
- Share the vision and mission of Vapor Ministries with customers
- Quickly and efficiently sort, price, and stock items in your department(s)
- Meet daily, weekly, and monthly processing goals to drive revenue generation
- Maintain a working knowledge of pricing, sales, and goals for your department(s) and work with managers to adjust as needed based on revenue trends.
- Must open/close 1 day per week
- If scheduled to open or close, perform and complete the opening/closing checklist procedures
- Ensure a properly organized workspace during operating hours
- Close the department processing station and leave it organized, stocked, and ready to be used the next work day
- If needed, provide backup for receiving during high traffic/high donation times or to assist in closing receiving during closing shifts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
