Support Staff - Queen of Heaven Cemetery

Archdiocese of Los Angeles•Rowland Heights, CA

About The Position

Provides information and assistance to cemetery patrons regarding cemetery property, policies and practices; works with parish priests and mortuary officials; performs clerical work. Because all Archdiocesan employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the Church in performing their work.

Requirements

Active member of a Roman Catholic faith community.
High School Diploma or equivalent. Coursework in bookkeeping, basic clerical skills and experience with public relations or customer service.
Two years of office related experience including bookkeeping responsibilities.
Bilingual skills in English/Spanish.
Valid California Driver’s License.
Knowledge of modern office methods and procedures.
Knowledge of record-keeping techniques.
Knowledge of computer operation and standard office equipment.
Ability to relate to patrons and families with empathy and compassion.
Ability to perform basic math computations effectively and accurately.
Ability to communicate effectively in written and oral form.
Ability to master cemetery policies and procedures.

Responsibilities

Assists Manager on correspondence regarding complaints from patrons, suppliers and other companies.
May assist Manager with answering mail regarding locations, genealogy and business matters.
Assists patrons with questions and concerns or refers to Manager for resolution.
Tracks inventory of office supplies and orders supplies as needed with the approval of the Manager.
Completes forms for dis-interments and re-interments.
Completes affidavit of heirs and/or release of interest forms as needed.
Prepares in-house and FCP Certificate of Ownership and forwards to patrons.
Processes and verifies daily burial and memorial permits.
Prepares daily pending interment list and board.
Maintains grave, crypt, and niche count for monthly and yearly inventory.
Obtains burial permits from the Health Department.
Performs varied and general clerical work including typing, filing and answering telephones.
Types interments and grave index cards.
Supports in the FSP/FCP area with processing of contracts.
May be required to interpret and/or translate for families in Spanish, as needed.
May assume the responsibilities of the Accounting Assistant, as needed.
May assume duties from the FSP Counselor when they are not available to assist families and mortuaries.
Performs other duties as assigned.