Support Staff (Children Outpatient)

APALACHEE CENTER INC•Tallahassee, FL

1d•$15 - $17

About The Position

Support Staff performs basic office duties for the program and staff in the programs including answering phones, maintaining office logging system, assisting with scheduling and other clerical tasks to help the program to be organized and run smoothly. Expected to demonstrate strong customer service skills as the first point of contact for clients and outside callers and visitors. Handles various tasks related to maintenance of office systems, records, files, logs, and client charts according to the established guidelines.

Requirements

High school diploma or equivalent.
One year secretarial/clerical experience.
Must possess a typing score of at least 55 CWPM.

Responsibilities

Serves as receptionist, answering, screening, and routing calls for assigned staff.
Conducts client financial assessments and performs administrative intakes gathering data for financial eligibility, insurance fees in working with the Financial Service Department, etc.
Sets client fees in accordance with policy.
Performs fee collections and issues receipts.
Prepares deposits, maintains petty cash, and makes routes to accounting.
Work with Program Supervisor to take care of Write-Offs.
Responsible to be the one to communicate with the Financial Service Department any changes in clients insurance status.
All the necessary paper document needs to be scanned into Avatar based on the Scanning Document Guideline within 48 hours of receipt by titling those accurately to facilitate the easy access.
Responsible to check the HIE system daily to distribute received fax to the appropriate staff.
Knowledge of all SOP policies and procedures.
Knowledge of HIPAA regulations.
Respects and ensures protection of client rights and confidentiality/privacy.
Serve as a Safety Officer Designee for the program.
Assist Safety Officer/Program Supervisor to ensure the required drills are completed timely and bring safety concerns to the Program Supervisor to promote safe, orderly and therapeutic environment.