☆☆ Support Staff @ The Winchester ☆☆

The Winchester•Grand Rapids, MI

12d•$7

About The Position

Support Staff will have oversite of floor service and expo operations during their shift. Areas of Focus (including but not limited to): Provide extraordinary customer service during all volume styles of business Handling take-out orders and running food to guest tables Bringing salesmanship opportunities to each guest interaction Managing expo windows with a focus on food quality, ticket time management and accuracy Being a "menu expert" and be able to educate guests on our bar and food menus effectively Excelling with time management and steps of service Assist with maintaining clean and well-stocked areas during service, including pre-bussing Setting up the restaurant for success daily

Requirements

Strong organizational skills to manage the needs of the restaurant
Detailed oriented
Having a positive, welcoming, and upbeat attitude
Must be, or willing to be, TIPS certified (or equivalent), with a strong understanding of responsible alcohol service and compliance with local regulations
Communication skills to inspire and motivate consistency and excellence
Strong belief in a professional and ethical approach to guest services

Responsibilities

Provide extraordinary customer service during all volume styles of business
Handling take-out orders and running food to guest tables
Bringing salesmanship opportunities to each guest interaction
Managing expo windows with a focus on food quality, ticket time management and accuracy
Being a "menu expert" and be able to educate guests on our bar and food menus effectively
Excelling with time management and steps of service
Assist with maintaining clean and well-stocked areas during service, including pre-bussing
Setting up the restaurant for success daily