Support Staff

HEI Hotels & Resorts•Miami, FL

About The Position

About Us Mayfair House Hotel & Garden is a Two MICHELIN Key hotel and a proud member of the Condé Nast Traveler Gold List 2026. Designed for the cultured, curious, and discerning traveler, Mayfair House offers an iconic experience set against a sensual and sophisticated backdrop. Our hotel is refreshingly current yet timeless—rooted in an artist-driven narrative and defined by its signature, eccentric design. We are seeking passionate hospitality professionals to join our forward-thinking, industry-changing team. At Mayfair House, service is high-touch yet unpretentious—personable, accommodating, effortless, and discreet. Our associates bring the Mayfair House service philosophy to life through diligence, authenticity, and a genuine desire to exceed guest expectations. For years, we have delivered exceptional luxury boutique hospitality, and our continued success is driven by the dedication and pride of our team members. We look for individuals who bring personality, energy, enthusiasm, and a strong commitment to service excellence. Employee Benefits & Perks Include: Tuition reimbursement, 35% employee dining discounts at hotel outlets, Upsell incentives, Monthly employee recognition programs, Employee Assistance Program (EAP), Hotel stay discounts, Paid time off, Competitive health benefits and daily employee meals. We believe in nurturing and developing our associates throughout their careers. In return, our team delivers the elevated guest experiences that make Mayfair House Hotel & Garden truly special. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist the Outlet Manager and Restaurant Servers in maintaining a clean and welcoming environment, as well as providing guests stellar service.

Requirements

Knowledge of the appropriate table settings and service ware.
Ability to grasp, lift and/or carry, or otherwise, transport up to 50 lbs. with or without reasonable accommodation.
Ability to move or push goods on a hand cart/truck weighing a maximum of 150 lbs. with or without reasonable accommodation.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

Quickly clear dirty table settings and prepare table for resetting.
Promptly and consistently reset all service ware.
Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen, and condiments.
Serve guests with beverages, bread, and butter to begin their dining experience and replenish as necessary.
Transport all dirty tableware from dining room to dishwashing area for proper cleaning.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.

Benefits

Tuition reimbursement
35% employee dining discounts at hotel outlets
Upsell incentives
Monthly employee recognition programs
Employee Assistance Program (EAP)
Hotel stay discounts
Paid time off
Competitive health benefits and daily employee meals
competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed
Vacation, Sick and Holiday programs
pet insurance through the ASPCA
Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans
401(k) Savings Plan with matching funds
discounts through our 'YouDecide' and Hotel Room Discount programs
access to their earnings when they want them.