Support Staff Supervisor

Fallon Health • Dartmouth, MA

8d

About The Position

Manages administrative functions related to running a PACE center. Responsible for hiring, training, supervision and retention of support/administrative staff. Conducts or oversees processing of claims, data collection and reports including those related to the Electronic Medical Record (EHR). Assures that all functions are completed in an accurate and timely manner. Maintains a positive, professional, collaborative relationship with staff and vendors.

Requirements

• Associates degree preferred or applicable work experience
• Access to reliable transportation to perform work throughout the PACE center’s service area (30-mile radius) when needed.
• Willingness to occasionally assist other SE PACE centers either in person or remotely, as appropriate, when there is an opening or a gap in coverage.
• 3 years supervisory experience.
• Excellent computer skills including familiarity with information retrieval, data collection and word processing
• Excellent verbal and written communication skills

Nice To Haves

• Experience in a health care or insurance setting preferred but not required.

Responsibilities

• Manages all supervisory functions for site based support staff including hiring, training and disciplinary actions.
• Completes annual employee evaluations and competencies.
• Conducts monthly staff meetings.
• Oversees intake and enrollment process for prospective enrollees.
• Assures that all demographic and other non-clinical information is entered into the EHR and documents are scanned according to established procedures.
• Functions as Transportation Coordinator, or oversees a designee, to assure safe and timely transport of all participants to/from the site, home and appointments.
• Collects and enters all data related to HPMS reporting.
• Manages the preparation of all claims and invoices.
• Maintains referrals.
• Manages memorial donations and communicates to appropriate Fallon Health staff.
• Maintains attendance logs and meeting minutes and certification logs as requested by Site Director.
• Assures that front-desk/reception area is always staffed while site is open.
• Manages and maintains appointment scheduling functions including assisting participants with scheduling outside appointments.
• Responsible for attending and taking minutes for various meetings.
• Other duties and special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees