Support Staff /MA MED CTR (54151)

HEALTH SOLUTIONS • Pueblo, CO

1d • $17 - $17

About The Position

Health Solutions is hiring for a full-time Support Staff/Medical Assistant to join our MARC department at 41 Montebello. We are seeking a reliable and organized Front Desk Medical Assistant to join our family/behavioral health practice. This hybrid role combines front desk responsibilities with select medical assistant duties, focusing primarily on administrative support and preparation for minor procedures. The ideal candidate will be personable, detail-oriented, and capable of managing multiple tasks in a fast-paced clinical environment.

Requirements

• High school diploma or equivalent required.
• Strong communication and organizational skills.
• Ability to multitask and maintain a calm demeanor under pressure.
• Experience and comfort working with a wide range of behavioral health conditions and presentations to include substance use disorders.
• Experience working with severe and persistently mentally ill adults and experience with various behavioral health diagnoses including substance use.
• Exceptional time management skills.
• Flexibility and ability to easily adapt to change.
• Well-developed documentation skills.
• Computer proficiency with a minimum of 1 year office experience
• Valid Colorado driver’s license, and access to reliable transportation during work hours.
• CPR/First Aid
• Must already be authorized to work in the US; sponsorships not available.

Nice To Haves

• Previous experience in a medical office setting is highly desirable.
• Familiarity with EHR systems (e.g., Epic, Cerner, or similar).
• Two years of medical office/healthcare experience
• Knowledge of billing and medical electronic health records is preferred.
• Spanish language skills

Responsibilities

• Greet and check in patients with professionalism and empathy.
• Schedule appointments and manage calendars for providers.
• Answer phone calls, respond to inquiries, and route messages appropriately.
• Verify insurance information and collect co-pays.
• Maintain patient records and ensure confidentiality in accordance with HIPAA regulations.
• Creates positive, respectful, and empathetic environment during all patient interactions.
• Assist with procedures, perform CLIA waived testing, specimen collection, and point-of-care testing.
• Ensure compliance with HIPAA, OSHA, and infection control standards.
• Prepare patients for examination, take vital signs (to include manual blood pressure), depression screenings, and document medical histories in the EHR.
• EKG, Spirometry, Nebulizer treatments, Minor wound care and administration of IM and SQ injections.
• Collaborate with multidisciplinary teams including nurses, behavioral health specialists, care coordinators, and pharmacists to ensure comprehensive care.
• Participate in team huddles, quality improvement initiatives, and care planning meetings.
• Ensure proper documentation in the electronic health record (EHR).
• Restock supplies and maintain cleanliness of clinical areas.
• Support providers with administrative tasks such as printing patient education materials or updating charts.
• Works with insurance companies to obtain pre-authorizations and verify coverage requirements as needed for ordering services.
• EKG, Spirometry, Nebulizer treatments, Minor wound care and administration of IM and SQ injections.
• Support APM quality initiatives by tracking and documenting metrics such as immunizations, screenings, and chronic disease follow-ups and pre-visit planning.

Benefits

• Generous benefits package. For most positions, includes paid holidays, generous PTO, EAP, tuition reimbursement, retirement, insurances, FSA, and a premier wellness program
• Insurance: Medical, Dental, and Vision, with low deductibles. Also, Wellness benefits program available.
• HS Funded: EAP, LifeLock, Direct Path, Life and AD&D, LTD
• Retirement 403(b) with employer match up to 6%
• Additional Insurance: FSA, Voluntary Life, Sun Life Voluntary benefits, and pet insurance
• Childcare
• Flexible work schedule
• Employee recognitions and celebrations
• Warm and friendly work environment in which staff respect and learn from one another

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED