Support Specialist

Virtasant

71d

About The Position

Virtasant is seeking a Support Specialist to provide end-to-end technical and customer-facing support across cloud infrastructure provisioning, customer engagement, and workflow management. This role bridges customer success and cloud operations, ensuring seamless delivery and reliable customer experiences through structured communication, strong technical understanding, and proactive problem-solving.

Requirements

• 5+ years of experience as a Customer Support Agent, Customer Success Manager, or Technical Consultant.
• Proven ability to communicate effectively — clear, concise, and professional, both verbally and in writing.
• Strong understanding of networking concepts.
• Strong understanding of compute concepts, Docker, Kubernetes, DataPlatform, Spark workloads, Cloud providers (AWS, GCP).
• Hands-on experience with JIRA, Postman, REST API, KCLI.
• Demonstrated ability to manage complex workflows and support multiple stakeholders.

Nice To Haves

• Knowledge of Bare Metal infrastructure, Storage Systems, Postgres, Cassandra, SQL.
• AWS Certified Professional or equivalent certification.
• Experience supporting large-scale, distributed teams in cloud operations environments.

Responsibilities

• Assess customer requirements and translate them into actionable use cases.
• Negotiate infrastructure allocations based on customer priorities and available resources.
• Create and provision cloud infrastructure resources across AWS, GCP, or other platforms.
• Provide end-to-end (E2E) support for resource provisioning and operational lifecycle management.
• Maintain detailed documentation of activities, outcomes, and performance metrics.
• Review and analyze customer survey responses to identify needs and improvement areas.
• Schedule and coordinate meetings with customers and internal teams to capture requirements.
• Support team processes by creating backlogs, tracking progress, and reporting data-driven results.

Benefits

• Fully remote work environment.
• Opportunity to combine deep technical knowledge with high-impact customer engagement.

What This Job Offers