Support Specialist - Managed Services

ClowdCover • Baton Rouge, LA

7d • Hybrid

About The Position

We are seeking a motivated and customer-focused Support Specialist to join our Managed Services team. This role is ideal for someone with hands-on IT support experience who enjoys problem-solving, collaborating with a team, and helping clients succeed in a fast-paced MSP environment.

Requirements

• Minimum of 2 years of IT support experience.
• Proficiency with a ticket and time management application.
• Strong experience with Microsoft 365; Azure experience preferred.
• Windows desktop troubleshooting expertise; Windows Server knowledge desirable.
• Excellent communication skills, both written and verbal.
• Solid documentation practices and attention to detail.
• Ability to work collaboratively in a managed services environment.

Nice To Haves

• Experience with ConnectWise and NinjaRMM is a plus.

Responsibilities

• Provide day-to-day technical support to clients across multiple environments.
• Manage and resolve issues through a ticketing and time management system.
• Support Microsoft 365 services (Exchange, Teams, SharePoint, etc.) and assist with Azure-related tasks when applicable.
• Troubleshoot and maintain Windows desktops; assist with Windows Server support when needed.
• Document solutions, procedures, and client environments clearly and accurately.
• Communicate effectively with clients and team members to ensure prompt and professional service.
• Collaborate with colleagues in a team-oriented environment to deliver consistent, high-quality support.
• Participation in an on-call rotation is required.

Benefits

• Competitive compensation package.
• Professional growth opportunities in a fast-paced MSP environment.
• Exposure to a wide variety of client environments and technologies.
• Supportive, team-driven culture with emphasis on collaboration and learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed