Support Specialist

AmeriLife • Warminster, PA

2d • Onsite

About The Position

Our Company Explore how you can contribute at AmeriLife. For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement. Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry. Job Summary Job Description Support Specialist Location: Warminster, PA 18974 Company: Pinnacle Financial Services Employment Type: Full-Time | On-Site Key Responsibilities:

Requirements

• High school diploma or equivalent (college experience is preferred but not required.)

Nice To Haves

• Professional and articulate with strong communication skills
• Proficient in Microsoft Outlook, Excel, and Word
• Quick learner and tech-savvy, with the ability to troubleshoot online tools
• Self-motivated and able to work independently and within a team
• Familiarity with Medicare and insurance concepts is a plus

Responsibilities

• Make outbound and receive inbound calls from agents to assist with certification processes and service-related issues
• Learn and apply HIPAA, LIMRA, and CMS compliance guidelines
• Follow up with carriers on enrollment and application statuses
• Provide product information and support to agents regarding health products
• Manage and respond to incoming emails from agents, carriers, and internal staff
• Provide product rate quotes across multiple product lines
• Share information about certifications, webinars, and training sessions
• Coordinate and track certification progress with internal teams
• Manage supply orders for agents and the home office
• Utilize internal systems including our agent database and online enrollment tools
• Support additional duties and projects as needed

Benefits

• At Pinnacle Financial Services, you'll be part of a collaborative and supportive team environment where your contributions are valued.
• This is an excellent opportunity to gain valuable industry experience while working with a respected and established company that fosters growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees