Support Specialist - Future Opportunities

CLEAResult

About The Position

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. Join our Talent Pool for Future Support Specialist Opportunities at CLEAResult Canada! We’re building a pipeline of skilled customer service reps interested in future Support Specialist roles with CLEAResult. In this role, you will be handling customer inquiries via phone and email, documenting conversations, helping people navigate different energy efficiency programs, and recommending products or services to customers.

Requirements

Experience and interest in a customer-facing role.
Strong oral and written communication skills.
Proficiency in Microsoft Word and Excel, and the ability to learn how to use unfamiliar software relatively quickly.
A strong desire to be a part of the solution to climate change.
The ability to work well with all levels of management, colleagues, and external contacts.

Nice To Haves

Oral fluency in French, Cantonese, Mandarin, Farsi, Punjabi, or Tagalog is a strong asset.

Responsibilities

Respond to inbound calls from program participants, contractors, and other stakeholders, providing accurate and helpful information.
Working with marginalized populations.
Data entry, verification, and report generation.
Meet key performance indicators (KPIs), including hold times and after-call work completion.
Other duties as required.

Benefits

Medical, Dental, and Vision Insurance with company premium assistance
Life, AD&D, and long-term disability coverage paid for by the company
RRSP company match
Paid vacation, sick and personal time
Paid company holidays
Paid Volunteer Time; giving back to our communities is important to us
Employee Referral Bonus Program
Employee Recognition Program – convert your recognition points into gift cards
Employee Assistance Program – offers benefits to help you manage daily responsibilities
Access to training opportunities to advance further in your career