Support Specialist, Turning Point (Friday - Tuesday, 3pm - 11:30pm)

The People Concern•Santa Monica, CA

6d•Onsite

About The Position

As a Support Specialist at our shelter, you will be an essential part of our mission to provide supportive and restorative care to individuals experiencing homelessness, mental illness, and substance addiction. You will act as the first point of contact for client needs, oversee facility maintenance, and create a welcoming environment that fosters client progress. Your role involves engaging with clients, conducting facility walk-throughs, facilitating activities, and ensuring safety through crisis intervention. You will also maintain accurate documentation and work collaboratively with a dedicated team to offer comprehensive care.

Requirements

High School Diploma or GED or Equivalent
Minimum one (1) year experience in related work
Possess effective customer service skills and the ability to handle difficult situations
Ability to work independently and think critically
Ability to act in a professional manner regardless of circumstances
Commitment to improving the community through empowerment and dignity
Familiarity with non-violent crisis intervention
Familiarity with issues faced by population served
Ability to self-motivate and to appropriately organize and motivate others
Computer literate; able to use computerized database system for information management
Ability to work as a team member
Able to obtain and maintain Food Handlers, CPR and first aid certification
Demonstrate an ability to take initiative towards continued professional development

Responsibilities

Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc.
Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties.
Be visible on the floor at all times and actively engage and welcome clients.
Conduct regular, thorough walk-throughs of the facility.
Create a supportive environment to ensure client progress towards stability.
Attend relevant staff meetings, trainings and retreats as scheduled.
Oversee client cubicle/bed area maintenance in a trauma-informed manner.
Facilitate a client engagement activities, such as groups or other activities.
Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift.
Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care.
Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills.
Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction.
Communicate effectively, and in a timely manner, with management, peers, and clients.
Maintain client confidentiality at all times, while following agency, state, and HIPAA laws.
Other duties as assigned.

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b) & Matching
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary Short- and Long-Term Disability
Voluntary Pet Insurance
Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
The People Concern University & Certificates