Overnight Support Specialist, SOLAR (Friday - Tuesday, 11pm - 7:30am)

The People Concern•Compton, CA

1d•Onsite

About The Position

SOLAR is a DHS funded Recuperative Care Program serving individuals experiencing homelessness that also have medical issues. The Support Specialist is the first line of support and safety delegate for the site.

Requirements

High school/GED degree
Minimum one (1) year experience in related work
Possess effective customer service skills and the ability to handle difficult situations
Ability to work independently and think critically
Ability to act in a professional manner regardless of circumstances
Commitment to improving the community through empowerment and dignity
Familiarity with non-violent crisis intervention
Familiarity with issues faced by population served
Ability to self-motivate and to appropriately organize and motivate others
Computer literate; able to use computerized database system for information management
Ability to work as a team member
Able to obtain and maintain Food Handlers, CPR and First Aid certifications
Demonstrate an ability to take initiative towards continued professional development

Nice To Haves

Ability to communicate in a language other than English strongly preferred but not required

Responsibilities

Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc.
Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties.
Always be visible on the floor and actively engage and welcome clients.
Conduct regular, thorough walk-throughs of the facility.
Create a supportive environment to ensure client progress towards stability.
Attend relevant staff meetings, trainings and retreats as scheduled.
Oversee client cubicle/bed area maintenance in a trauma-informed manner.
Facilitate client engagement activities, such as enrichment and life skills groups.
Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift.
Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care.
Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills.
Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction.
Communicate effectively, and in a timely manner, with management, peers, and clients.
Always maintain client confidentiality, while following agency, state, and HIPAA laws.
Other duties as assigned.