Support Specialist

Hallmark - Healthcare Workforce Technology•Dallas, TX

8d•Hybrid

About The Position

Hallmark Health Care Solutions, Inc (HHCS) is seeking a Support Specialist to effectively support our vendors and clients. This role will be accountable for support and coordination of all activities. HHCS is undergoing rapid growth, and the Support Specialist will play a key role in supporting our products’ use by our clients and vendors.

Requirements

Minimum 1-year experience with healthcare technology
Required proficiency in Microsoft Excel, preferred proficiency in Microsoft Office Suite
Previous work from home experience
Customer service skills, preferred experience with a range of stakeholders, including external partners and senior leadership
Outstanding written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences
High school degree required

Nice To Haves

Preferred experience working in a ticketing or CRM system (e.g., HubSpot, Zendesk, Jira, or similar)

Responsibilities

Assist with technology related questions from vendors and clients through email and virtual meetings
Investigate, troubleshoot, and resolve support inquiries by gathering relevant information, identifying root causes, and determining appropriate next steps
Manage day-to-day support activities, including tracking requests, following up on open items, and maintaining accurate documentation
Communicate with leadership for vendor and client escalation as needed
Assist with technology projects based on client request
Attend training sessions and internal calls related to new features and product updates, with the ability to understand functionality and translate learnings into effective client and vendor support
Ability to function in a fast-paced, customer service-oriented environment
Ability to use critical thinking to identify issues, assess options, and recommend effective actions
Other duties as assigned based on business needs
Ability to work from home with dedicated focus