Support Specialist

National Steel and Shipbuilding Com • Norfolk, VA

9d • Onsite

About The Position

We have an exciting opportunity for a passionate IT Support Specialist to join our dynamic team at NASSCO-Norfolk.  This is an on-site position where you'll shine in our enterprise environment and collaborate with other IT professionals across our larger company. You’ll showcase your knack for customer service and tech-savvy skills while tackling end-user requests locally and provide remote assistance for our facilities across the US. You’ll deploy, troubleshoot, and repair client devices, contribute to innovative IT projects, and help make process improvements. If you're ready to elevate your career, bring your A-game, and make a real impact on your career!

Requirements

• Customer Service
• Client computer hardware and software
• Cofiguring and supporting Windows client operating systems and Office programs
• Windows server operating system concepts, capabilities, and protocols
• Support and configuring client mobile devices
• Networking concepts, capabilities and protocols
• Basic printer setup, configuration and troubleshooting
• Candidates typically have 0-5 years prior experience

Nice To Haves

• Certification a plus

Responsibilities

• Adhere and enforce the company’s policies and procedures.
• Support a safe workign environment.  Wear appropriate PPE in all required areas.
• Explains complex technical concepts to end-users and company decision makers.
• Educate end-users on technology uses and best practices.
• Effectively commnuicate with end-users and teammates.
• Account for inventory items assigned to end-users and be financially responsible wtih company assets.
• Protect company data by utilizing file system security, application access and cybersecurity tools.
• Performs additional duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees