Support Specialist

appfigures.com•New York, NY

6d•Remote

About The Position

At Appfigures, we build tools that help hundreds of thousands of app makers, marketers, and analysts turn data into action. Our Support team sits at the center of that mission - helping members find clarity, solve problems, and get the most out of our product every day. We’re looking for a Support Specialist who genuinely enjoys helping people, digging into questions, and turning conversations into insights that make the product better for everyone.

Requirements

You genuinely enjoy helping people and solving problems
You’re an excellent written communicator and can explain things clearly without sounding scripted or robotic
You’re curious by nature and enjoy learning how things work
You’re comfortable juggling multiple conversations while staying organized and focused
You take ownership, follow through, and care about doing things well
You thrive in a low-process, high-trust environment and collaborate easily with others

Responsibilities

Support Appfigures members via chat, email, and other channels - answering questions, troubleshooting issues, and helping members understand their data
Manage multiple conversations and tasks at once while keeping responses clear, accurate, and friendly
Learn a large and evolving product surface area, adapting quickly as features, data, and workflows change
Translate member questions, feedback, and issues into actionable insights for engineering, product, sales, and other teams
Contribute to and improve our knowledge base and internal documentation
Maintain a casual, confident, and human tone that makes members feel comfortable asking questions