FIX Support Center Support specialist
About The Position
To be successful as a support specialist, you should have an in-depth understanding of computers, hardware components, software issues, and network technologies. Top candidates will also have good interpersonal skills, with an affinity for excellent customer service. Comfort Systems USA is composed of more than 45 operating companies in over 170 locations across the United States. We are a leading building and service provider for mechanical, electrical and plumbing building systems. We take great pride in knowing that the work we do can improve the lives of those around us. Our national footprint means that we have career opportunities across the USA, ranging from entry-level field and office positions to experienced professionals who support a wide range of projects.
Requirements
- Degree in computer science or information technology preferred.
- Microsoft certification is advantageous.
- Previous experience in a technical support role.
- Experience with remote desktop applications.
- Strong analytical and problem-solving skills.
- Good communication skills, both written and verbal.
- Excellent interpersonal skills.
Nice To Haves
- Microsoft certification is advantageous.
Responsibilities
- Troubleshooting and resolving IT issues in a timely manner.
- Communicating with coworkers to diagnose problems.
- Installing and configuring hardware and software.
- Talking coworkers through the process of fixing technical issues.
- Prioritizing your workload to ensure the most critical issues are resolved first.
- Documenting common support procedures that coworkers can follow.
- Providing support remotely when necessary.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
