Title Support Specialist

Octane•Irving, TX

About The Position

Octane is unlocking the power of financial products for merchants and consumers. Our cutting-edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to deliver seamless digital experiences, drive customer loyalty, and build long-term value. Octane supports merchants throughout the sales cycle: connecting dealerships with high-intent buyers, driving transparent, fast, and easy closings with award-winning technology, and providing on-going customer care with superior loan servicing. Founded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners, and has a team of over 600. Visit www.octane.co for more information. Jumpstart your career as a pivotal member of our Collateral Management team, where you’ll ensure our daily operations run like clockwork by managing essential logistics and time-sensitive documents. You will gain hands-on professional experience coordinating with dealer partners and DMVs, making you the heartbeat of our administrative success. If you’re a detail-oriented communicator looking for a supportive environment to sharpen your skills, we’d love to have you on board!

Requirements

High school diploma or equivalent.
0-1 years of experience.

Nice To Haves

Strong organizational skills – able to prioritize tasks effectively and manage high volumes of mail and documents.
Clear and professional communication skills – both written and verbal, with the ability to follow up promptly with internal teams, dealer partners, and external contacts.
Efficient and precise data entry skills – capable of maintaining accuracy while meeting deadlines.

Responsibilities

Perform all duties in compliance with company policies, regulatory requirements, information protection standards, and core competencies.
Receive, sort, and distribute all incoming mail for the Collateral Management Department.
Coordinate with internal departments to ensure timely delivery of time-sensitive documents.
Complete a variety of administrative tasks, including data entry, document scanning, filing, and accurate record keeping.
Assist with the preparation and timely distribution of outgoing mail and packages.
Communicate effectively to follow up on title management tasks and ensure process accuracy.
Conduct follow-up calls with dealer partners, DMVs, and customers to resolve issues related to undeliverable or misrouted mail.
Support and administer various title management processes and provide additional assistance to the team on assigned projects and tasks.