Support Specialist

Kore Cares • Pierre, SD

just now • Hybrid

About The Position

Kore Cares is hiring a Support Specialist in the Pierre area to join their growing team. They are looking for a motivated, compassionate individual who wants to make a difference in the lives of clients and caregivers every day. This position is ideal for someone who enjoys a mix of hands-on care, scheduling, training, and administrative work, while being part of a supportive, mission-driven team. The Support Specialist plays a vital role in ensuring both clients and caregivers have a positive, seamless experience, serving as a bridge between the office and the field by supporting client care, onboarding, scheduling, training, and administrative functions.

Requirements

• 2 years of healthcare experience
• Strong communication and organizational skills
• Ability to multitask and manage time effectively
• Proficient in Microsoft Office and willingness to learn systems
• Must be able to physically perform job duties
• Must be able to read, write, and speak English
• Valid driver’s license, reliable transportation, and auto insurance required
• Ability to travel to client homes within the service area

Nice To Haves

• LPN/RN, caregiving or CNA preferred
• 1 year of healthcare administrative experience preferred

Responsibilities

• Fill open shifts as needed to ensure continuity of care
• Serve as a key communication point (phones, texts, emails)
• Assist with client onboarding, consultations, and follow-ups
• Maintain accurate and up-to-date care plans
• Train and mentor caregivers through onboarding and supervision
• Coordinate caregiver schedules efficiently (skills, availability, travel)
• Assist with hiring, interviews, onboarding, and HR support
• Complete administrative tasks, billing, payroll support, and documentation
• Manage caregiver technology systems and client education
• Support agency growth through reviews, branding, and community presence
• Participate in an on-call rotation for after-hours support
• Perform additional duties to support team and client success

Benefits

• Meaningful Work
• $23 - $26 Starting wage based on experience (Administrative, Caregiver, or CNA)
• FT Benefits – Health, Vision, Dental, Retirement, PTO
• Bonus Opportunities
• Top 10% Home Care Agency in the Nation
• Home Care Employer of Choice (2020–2026)
• Supportive Management Team that Cares
• Low Stress, Purpose-Driven Work
• Flexible, Dynamic Schedule
• Meaningful One-on-One Client Impact
• Blend of Office & Field Work
• Opportunity for Growth & Leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees