Support Specialist, Partner Care

Versant•Orlando, FL

2h•Hybrid

About The Position

VERSANT is seeking a Support Specialist for its Partner Care Support team. This team is responsible for consulting on all matters regarding VERSANT's technology solutions which Partner Golf Courses use to successfully run their businesses. This role performs a large variety of tasks, acting as both an industry and technology consultant in providing elite service rarely found in the golfing industry. The ideal candidate has a passion for solving problems and helping people improve their businesses.

Requirements

Tech-savvy with a working knowledge of MS Windows & Office, and an introductory or above understanding of networking, TCP/IP and LAN functionalities.
Ability to rapidly learn our software and demonstrate competence with new technologies and software applications.
High energy and engaging personality with patience for all levels of technology users required
Experience may include any of the following: Technical background in a help desk environment that required customer service skills
Experience may include any of the following: Education or degree in any of the following areas: Information Technology (IT), Computer Science, Networking, Database Management, System Administration, Web Design/Development, CyberSecurity, Software Development, or other relevant technical areas
Experience may include any of the following: Technical Certifications - CompTia, A+, Network+, Google IT Support Professional, etc.

Nice To Haves

Bachelor’s degree in Computer Science, IT, or related field preferred
Owner of one of more of the following IT certifications: A+, Network+, MTA or higher.
Prior experience with NBC Sports Next, GolfNow, or EZLinks software
Administration, management, or support of point-of-sale software in a retail or F&B environment, and/or online reservation systems
Familiarity with SalesForce.com desired
Knowledge of golf preferred, with previous experience in golf and technology products strongly desired
Advanced problem solving and analytical skills a plus

Responsibilities

Be a resource for our customers by offering solutions to their technical challenges
Offering exceptional customer service by speaking directly to golf course operators that use our proprietary software.
Remote connect to customer PCs to provide training sessions, installation of software, adjust configuration settings, and/or identify and troubleshoot issues.
Solve technical issues that may include tablet configurations, Windows printing, receipt printing, Bluetooth painting, port forwarding, resolving IP conflicts, and running basic SQL queries.
Consulting clients on how to best utilize our software to maximize revenue and improve business efficiency.
Serving our valued partners by establishing and maintaining relationships with clients.
Escalate issues to Golf Business Support Manager, assisting and assuring solutions are implemented
Document pertinent information and investigation details in Salesforce cases
Show initiative by making product suggestions or noting improvements in internal processes