Support Specialist-Occupational Health Clinic

Faith Regional Health Services-posted about 1 month ago

Full-time • Entry Level

Onsite • Norfolk, NE

1,001-5,000 employees

Hospitals

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Schedules and registers all patients for the patient flow to run efficiently. Maintains a positive and professional working relationship with external clients and their employees. Performs a wide variety of clerical functions that require the application of independent judgment. Sets the atmosphere in the office with good public relation skills. Works closely with the staff sharing the responsibility of the day-to-day operation. Performs duties and responsibilities according to job description, physician and director's direction, following department policies and procedures with the knowledge and understanding required to complete duties as assigned. Work will include the operation of standard office equipment and responsible contacts with the public. The listing of job duties contained in this job description is not all inclusive. Duties may be added or subtracted at any time due to the needs of the organization.

Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone; answers inquiries or refer questions to other staff members.
Receives calls at physician office(s) determining the nature of the business and directs callers to destination. Taking messages and relaying them to the correct channel.
Remind providers of scheduled meetings and appointments.
Schedule appointments with clients or customers by computer, phone, and mail or in person and reschedule when necessary.
Record time and date of appointment, maintaining a precise daily time schedule of all patients and routes it to all necessary person or areas.
Accurately maintains patient records by: Preparing a patient record for each new clinic patient. Collecting and maintaining direct billing information for external clients. Ensuring all patients complete registration form(s). Asking patient questions making sure no changes have occurred since they were seen last and ensuring correct patient identity and information by direction communication. Completing patient registration in the computer system. Ensuring current patient information by having patients sign and date registration information every 6 months to 1 year. Obtain copies of their insurance cards every time they see the doctor. Ensuring current copies of all insurance information are obtained at each patient visit.
Demonstrate the ability to learn and become familiar with multiple software systems.
Demonstrate a working knowledge of CPT and ICD coding.
Assist with FRHS employee health benefits by: Attending health screenings and assist nursing staff to prepare for the event Reviewing the wellness program requirements and other wellness benefits with all FRHS/FRPS new hires at the time of their physical. Collecting and maintaining annual YMCA membership enrollment forms Assist with employee health compliance reporting for annual flu shots Assisting employees who need access to our wellness portal to register for annual FRHS health screenings
Maintain all necessary information for external clients including: Client contact person, including but not limited to, company name, supervisor, safety coordinator, HR manager, etc. Workman's compensation carrier name and address Client billing address Client specific instructions for services offered
Demonstrate ability to recognize collectible amounts upon completion of client's visit and collecting payments for all copays or outstanding balances.
Provide patients with required or requested information.
Balance petty cash on a daily basis.
Order office supplies.
Ensure all correspondence, lab reports, X-ray reports, etc. are placed in patient records and communicated to providers.
Prepare and mail all results.
Open, sort and deliver department mail.
Release medical records with signed authorization to do so.
In some clinic locations, staff may be required to perform scribe duties for the provider including documentation in electronic medical records. May be required to transcribe physicians' dictation.
Ensure confidentiality of all patient information, particularly all information considered to be protected healthcare information.
Perform duties and responsibilities according to clinic manager or provider direction, following department policies and procedures with the demonstrated knowledge and understanding required to complete duties as assigned or requested.
Answers telephone and provides information in accordance with established procedures.
Demonstrate the ability to cross-train to more than one specialty or clinic.

GED or High School Diploma preferred.
Previous clinical experience preferred.
Previous healthcare experience preferred.
Language Skills - Ability to read, write, speak, and understand the English language required.
Computer Skills - Ability to use computers and related technology efficiently required.
Customer Service required.
Time Management - Ability to manage time and tasks efficiently required.
Interpersonal Skills - Ability to socially interact and communicate with others in a positive and professional manner required.
Patient rights, safety practices, infection control practices and risk management principles required.

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Support Specialist-Occupational Health Clinic

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