Support Specialist - MOW

SourcePoint•Delaware, OH

3d•$18•Onsite

About The Position

The Meals on Wheels Support Specialist collects, maintains, and reviews client data and performs computer data entry and other clerical tasks. They will also act as primary contact for clients requesting home-delivered meals cancellations and changes, as well as handling any other day-to-day meal service issues, as required. Our nutrition program does not just provide older adults access to healthy food, we provide community! This position is located at 800 Cheshire Road in Delaware, working Monday through Friday from 7:30 am – 4:00 pm.

Requirements

High school diploma or equivalent
Proficient computer keyboarding skills
Proficient with Microsoft Office Suite, including Excel
Possess excellent communication skills and demonstrate effective oral, written, and electronic communications methods with a culturally diverse group of employees and volunteers in an articulate and professional manner
Ability to be creative and to deal with ambiguity and change on a routine basis
Ability to meet deadlines and successfully handle multiple tasks
Ability to maintain a positive attitude and work cooperatively with others of various personality types
Ability to promote a positive work culture both within the organization, and project a positive image of the organization to the public
Must enjoy and respect older adults. Be patient, understanding and willing to work at building positive relationships with volunteers of all ages, as well as with clients
Must be willing to submit and pass criminal background checks per agency policy
Ability to lift a minimum of 30 pounds & navigate un-level terrain and stairs.
Access to reliable transportation and ability to drive in all types of weather; maintaining automobile insurance in an amount established by SourcePoint.
Ability to work with individuals in diverse living situations and conditions, including ability to work in environments where there is potential for exposure to animals, second-hand smoke, unpleasant odors, etc.
Ability to work outside in cold or inclement weather during meal deliveries/volunteer drive-thru.

Nice To Haves

Bookkeeping experience preferred, with strong math skills
Experience working with volunteers preferred

Responsibilities

Data Entry and Reporting Maintain client database meeting departmental data entry standards
Compile a variety of routine records and reports for daily food delivery
Document no shows and complete required follow-up calls to ensure client safety
Prepare and submit end of month reports and claims follow-up to ensure payment
Maintain a thorough knowledge of customer eligibility for all funding sources, service availability, and all program requirements
Communication Act as primary point of contact for clients to handle meal selections, cancellations, and concerns
Act as primary point of contact for care consultants/case managers for client concerns, no shows, issues, etc.
Direct Program Assistance Assist volunteers and meal delivery staff in daily program operations to ensure accurate and timely delivery is completed while maintaining quality and safety standards and compliance
Assist Nutrition Administrative Manager and Administrator during funder or other audit reviews and with other projects, as needed
Attend and participate in all staff meetings, special events, training sessions, and in-service education programs, as required
Cross-train to act as substitute volunteer in any area of the department, including the kitchen
Assist or perform backup duties for Nutrition Program Supervisor
Adhere to all applicable Nutrition Program policies and procedures
Assume new responsibilities necessary to ensure a smooth continuity of operations with the organization