Support Specialist II

SIMON•Pine Bluff, AR

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Support Specialist II is responsible for accurate input of data/customer information into the core or appropriate system, verification of data for accuracy to comply with departmental procedures and regulations, imaging/indexing bank documents, researching account records, etc. Able to use job knowledge to resolve non-routine issues that may require deviation from standard procedures.

Requirements

Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization
HS Diploma/GED or 1-2 years’ applicable work experience required with knowledge of regulatory guidelines and requirements
MS Office programs

Responsibilities

Answers all incoming calls and greets customers.
Maintains proper documents and supplies for department associates.
Inputs basic data/customer information in the core or appropriate system and verifies for accuracy to comply with departmental procedures and regulations.
Scans and indexes documents into appropriate operating system.
Provides support and training to both internal and external customers.
Responsible for records administration.
May be responsible for assisting with review and analysis of account activity and reporting any suspicious activity to a manager for further investigation.
Reviews bank documents to ensure compliance with policy, regulatory and internal exeptions.
Works with associates and customers to answer questions to resolve regulatory disputes concerning transactions and provide documentation if needed.
Requires intermediate knowledge of the company products and services to assist others.
Provides department reports to management as needed.
Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
Performs other duties and responsibilities as assigned.