Support Specialist II

Mercury Insurance Services • Rancho Cucamonga, CA

390d • $46,205 - $46,205

About The Position

The Support Specialist II role at Mercury Insurance involves providing phone support and performing various clerical and support duties under general supervision. This position is essential for maintaining customer satisfaction through effective communication and support, while also managing routine office tasks according to established procedures.

Requirements

• Completion of a high school education.
• A minimum of 1 year of general office or related experience, or an equivalent combination of education and experience.
• Proficient typing skills for completing assignments and correspondence.
• Strong written and verbal communication skills to proofread and edit documents.
• General knowledge of department procedures and operations.

Nice To Haves

• Experience in customer service or support roles.
• Familiarity with insurance industry practices.

Responsibilities

• Provide phone support to customers and address their inquiries.
• Type and transcribe business correspondence, forms, and reports.
• Compile information for reports and process forms and documents.
• Transfer and escalate calls to the appropriate department when necessary.
• Maintain records and manage inbound calls in a timely manner.

Benefits

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED