Support Specialist I

Quincy Medical Group • Quincy, IL

256d • $18 - $27

About The Position

This role is vital in maintaining the smooth operation of QMG's technical infrastructure. As a key member of the IT team, you will troubleshoot hardware and software issues, provide technical guidance, and ensure system performance and workflow efficiency.

Requirements

• Associate's degree in Computer Science or a related field, or equivalent education and experience.
• One year of related work experience is preferred.
• Strong problem-solving skills, attention to detail, and excellent communication abilities.
• Ability to work in a fast-paced environment with a focus on customer satisfaction.

Responsibilities

• Monitor, test, and troubleshoot hardware and software issues.
• Provide technical support to healthcare staff and team members.
• Assist with equipment setup and ensure timely reporting of technical issues.
• Perform routine system maintenance and monitor system performance.

Benefits

• Comprehensive health, dental, and vision insurance, including a healthcare navigation assistant and 100% medical coverage (after deductible is met) when utilizing a QMG provider.
• Employer-provided life insurance and short- and long-term disability coverage.
• Tuition Reimbursement: Up to $5,250 per year to support your educational goals.
• Frontloaded PTO starting at 17 days, 6 paid holidays, and 5 paid volunteer days.
• Up to 12 weeks of parental leave at 100% pay, along with childcare assistance and financial benefits for adoption and surrogacy.
• Bi-weekly 401(k) employer match to help grow your retirement savings.
• Access to earned wages before payday through the Instant Pay Benefit.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: Associate degree