Support Specialist I

Living Spaces•La Mirada, CA

2d•$25 - $32

About The Position

Living Spaces is hiring an enterprise IT professional for the opening of IT Support Specialist. Our ideal candidate is dedicated, knowledgeable, and a reliable Information Technology Support Specialist. This role will provide technological support for our dynamic retail environment that includes, but is not limited to, point-of-sale and back office applications. Position Description Understanding and analyzing business processes, applications and systems with an emphasis in Dynamics AX troubleshooting and support. The ability to comprehend and troubleshoot existing infrastructure Assist in the preparation, configuration and installation of IT related devices for new retail locations. The ability to professionally interact across all departments in the enterprise. Setup new users, including network, ERP and email accounts. Assist in testing new features and program updates. Work with end-users and other Help Desk staff to prioritize service requests Identify and analyze hardware, software, and network-related problems Troubleshoot complex issues, via remote access tools, relating to installation, configuration, functional support, and technical support of software and company systems. Stay abreast of current installed operating systems, applications software and computing standards to ensure all versions are up-to-date Install and coordinate repair of a wide variety of computing devices and peripherals on the desktop and attached to network Develop and maintain knowledge base and work as Subject Matter Expert (SME) Support LSF associates in the use of their desktop equipment by instructions and informational interactions Provide Tier I and Tier II support for applications including Microsoft Dynamics AX ERP. Work closely with other IT groups to perform root cause analysis and develop permanent solutions to resolve and prevent recurring issues. Flexibility to work weekends along with availability for emergencies and on-call duties should business needs dictate.

Requirements

Hands-on experience provisioning PC, peripheral and VoIP devices in an enterprise network.
Demonstrated ability to support Dynamics AX environments from an end user perspective.
Hands-on experience troubleshooting networked devices (wired and wireless).
Bachelor’s Degree or higher in Information Technology or related field preferred.
Demonstrated experience supporting and troubleshooting Microsoft products.
Demonstrated experience supporting and troubleshooting PC, peripherals, printer connectivity.
Demonstrated experience using remote access tools.
Detail oriented with strong organizational skills.
Ability to work under pressure to meet strict deadlines and goals.
Ability to work independently or with minimal supervision.
Ability to thrive in a fast-paced, fluid, team-oriented environment.
Lead by example in the areas of work ethic, personal and professional development that leads to maximum satisfaction, and performance of all assigned tasks.
Ability to work collaboratively with all level of employees, in small and large group settings.
Demonstrated ability to develop relationships effectively.

Responsibilities

Understanding and analyzing business processes, applications and systems with an emphasis in Dynamics AX troubleshooting and support.
The ability to comprehend and troubleshoot existing infrastructure
Assist in the preparation, configuration and installation of IT related devices for new retail locations.
The ability to professionally interact across all departments in the enterprise.
Setup new users, including network, ERP and email accounts.
Assist in testing new features and program updates.
Work with end-users and other Help Desk staff to prioritize service requests
Identify and analyze hardware, software, and network-related problems
Troubleshoot complex issues, via remote access tools, relating to installation, configuration, functional support, and technical support of software and company systems.
Stay abreast of current installed operating systems, applications software and computing standards to ensure all versions are up-to-date
Install and coordinate repair of a wide variety of computing devices and peripherals on the desktop and attached to network
Develop and maintain knowledge base and work as Subject Matter Expert (SME)
Support LSF associates in the use of their desktop equipment by instructions and informational interactions
Provide Tier I and Tier II support for applications including Microsoft Dynamics AX ERP.
Work closely with other IT groups to perform root cause analysis and develop permanent solutions to resolve and prevent recurring issues.
Flexibility to work weekends along with availability for emergencies and on-call duties should business needs dictate.

Benefits

Medical (full-time only)
Dental (full-time only)
Vision (full-time only)
401(k) with Company match (full and part-time)
Vacation (full-time only or as otherwise required by applicable law)
Paid Sick Leave (full and part-time)
Flex or Health Spending Account (for eligible full-time only)
Employee Assistance Program (full and part-time)
Holiday pay (full-time only)
Life insurance (full-time only)
Overtime pay is available for eligible, non-exempt Team Members.
Reimbursement for expenses as required by applicable law and Company policy.
Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.