Support Specialist I

EMS Management & Consultants Inc • Rancho Cordova, CA

27d • $18 - $23

About The Position

The Support Services Specialist I is responsible for providing a wide range of administrative and operational support in alignment with company policies and strategic objectives. Under the supervision of the Division Manager, this role supports critical business functions in a cost-effective and efficient manner.

Requirements

• High school diploma or GED.
• Basic knowledge of office equipment and programs (fax, phone, email).
• Working knowledge of Microsoft Office Suite (Word, Excel).
• Proficiency in English is necessary for job-related communication, including understanding policies, writing correspondence, and engaging with colleagues or clients.

Nice To Haves

• Proficiency in computer applications including Excel, Word, Outlook, PowerPoint, and Open Office.
• Strong problem-solving skills with the ability to work independently.
• Excellent verbal and written communication skills, including professional phone etiquette.
• Strong organizational skills with the ability to prioritize multiple tasks under pressure.
• Organized individual who can manage multiple projects under pressure

Responsibilities

• Receive, sort, and distribute incoming mail and faxes to appropriate departments.
• Log and process incoming patient care reports.
• Assemble insurance claim forms with required documentation, such as patient care reports or explanations of benefits.
• Prepare outgoing mail, including labeling, enveloping, and metering.
• Scan and upload documents into the imaging system for recordkeeping or further processing.
• Weekly faxing of Hospital Face Sheet requests and follow-ups with hospitals to obtain medical records contact information.
• Stamp and audit payments prior to deposit to verify accuracy and payee details.
• Prepare and tally daily cash batches.
• Retrieve patient demographic data from hospital systems.
• Provide coverage and support for front desk functions as needed.
• Process, log, and upload Survey Letters to InfoSend.
• Handle legal records requests in compliance with applicable procedures.
• Execute tasks related to electronic billing, including creation, logging, uploading/downloading, and batch confirmation tracking.
• Adhere to all EMS|MC policies and procedures.
• Perform other duties as assigned.

Benefits

• Individuals in this role are eligible to participate in a discretionary bonus plan and a comprehensive benefit package, including a retirement plan, health coverage, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees