Support Specialist I

Paylocity • Meridian, ID

253d • $20 - $21 • Onsite

About The Position

The Support Specialist I plays a pivotal role within our organization, acting as the front-line support and dedicated resource for Paylocity client employee product users. In this role, you will receive, prioritize, document, and actively resolve client requests, ensuring the highest level of customer satisfaction. As a Support Specialist I, you will administer both technical and non-technical support, building crucial relationships across departments to address client needs promptly and effectively. This position requires a combination of technical expertise, strong customer service skills, and the ability to critical thinking to troubleshoot and resolve client inquiries.

Requirements

• High School Diploma or Equivalent
• 1+ years demonstrated Client/Customer Service experience.
• Intermediate computer skills with the ability to utilize multiple resources while in tandem advising live on calls.
• Familiarity and comfort with web-based applications
• Intermediate experience with Microsoft Office, especially Microsoft Excel.
• Basic project management abilities specifically related to managing high volume client requests and solutions.
• Willingness to work overtime as needed, particularly during the Fall/Winter open enrollment season.

Nice To Haves

• Bachelor's degree in related field
• Call Center Experience
• Bi-lingual Fluency Spanish and English
• Healthcare and welfare benefits concepts
• Demonstrated High-Volume Customer/Client first call resolution

Responsibilities

• Administer Technical and Non-Technical Support: Provide comprehensive support to clients, addressing their technical and non-technical queries with efficiency and professionalism.
• Interdepartmental Collaboration: Establish strong working relationships within and across departments to effectively prioritize client needs, communicate project status, and manage timing expectations.
• Scope Determination: Analyze client requirements to determine the scope of their needs, ensuring a clear understanding of their objectives.
• Problem Solving: Utilize critical thinking and problem-solving skills to troubleshoot and resolve client questions, striving for prompt and accurate solutions.
• Data Gathering and Evaluation: Gather pertinent data, identify options, and recommend courses of action to achieve client objectives.
• Customer Service Excellence: Demonstrate exceptional customer service skills in all interactions with clients, ensuring their needs are met to their satisfaction.

Benefits

• Medical, dental, vision, life, disability insurance
• 401(k) match
• Career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED