Support Specialist - HCM FT, Day

Prisma Health • Greenville, SC

6d • Onsite

About The Position

Inspire health. Serve with compassion. Be the difference. Job Summary Support the department by performing as a liaison for payer communication, assisting with patient's transitions of care, and delivery of required regulatory documents. Effective communication skills to engage collaboratively with case management staff, patients/family members, and all other healthcare professionals. Essential Functions All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference. Supports patient throughput by performing transition of care activities (e.g., referrals and placement for post-acute services, providing notification letters to patient/family regarding regulatory rights, maintaining consistent communication with Post-Acute Providers and Care Management staff). Manages all payer communications, including faxes and voice mails from payors for authorizations and denials. Communicates with payors regarding discharge dates and dispositions. Manages the authorization fields in the EMR and work accounts timely to ensure that billing is processed efficiently. Interacts with patients and facilitate communication between care team members. Documents communications in the EMR with payors, delivery of forms, and interactions with patients and care team members, as appropriate. Performs other duties as assigned. Supervisory/Management Responsibility This is a non-management job that will report to a supervisor, manager, director, or executive.

Requirements

• Education - High School diploma, GED or higher.
• Experience - One (1) year of unit secretary, physician practice, health insurance or related healthcare facility experience.
• Organizational skills
• Time management skills
• Problem solving skills
• Critical thinking skills

Nice To Haves

• Medical Terminology course/knowledge preferred

Responsibilities

• Supports patient throughput by performing transition of care activities (e.g., referrals and placement for post-acute services, providing notification letters to patient/family regarding regulatory rights, maintaining consistent communication with Post-Acute Providers and Care Management staff).
• Manages all payer communications, including faxes and voice mails from payors for authorizations and denials.
• Communicates with payors regarding discharge dates and dispositions.
• Manages the authorization fields in the EMR and work accounts timely to ensure that billing is processed efficiently.
• Interacts with patients and facilitate communication between care team members.
• Documents communications in the EMR with payors, delivery of forms, and interactions with patients and care team members, as appropriate.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED