Support Specialist - EXP.O NOW, IS Customer Experience
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About The Position
The EXP.O NOW Program is looking for a Support Specialist excited to leverage their technological knowledge to elevate the customer experience, by identifying enhancement opportunities to our development teams based off customer experiences and requests. The Support Specialist is a key role on the EXP.O NOW Shared Services Team. Specialists are responsible for handling incidents and requests from our customers and global operations teams. The support role incorporates a combination of actioning on issues raised by customers; using analysis techniques and performing troubleshooting to solve the customers' issue. The Support Specialist also identifies opportunities for enhancement of critical production systems. The ideal candidate would be able to learn how to visualize our systems, see how the pieces interact, understand how the data flows, and provide root cause analysis of system issues. This position is on-site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.
